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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304300472
Report Date: 10/13/2022
Date Signed: 10/13/2022 01:22:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220831154810
FACILITY NAME:TORRES, MIREAFACILITY NUMBER:
304300472
ADMINISTRATOR:TORRES, MIREAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 750-5231
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:14CENSUS: 0DATE:
10/13/2022
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Mirea Torres - LicenseeTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee left child in soiled clothing for an extended period of time.
Licensee restrained daycare child in a playpen.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 09/02/22. At 11:00am, LPA Odom met with Licensee, Mirea Torres who guided LPA on a tour of the facility. Census was taken and there was a total of 0 children in care.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 08/31/22 alleging licensee left child in soiled clothing for an extended period and licensee restrained day care child in a playpen. The complaint party (CP) alleged Child #1 (C1) had multiple diaper rashes and in one occasion it was very server that child was bleeding. CP stated they were informed by the parent that C1 was left in the playpen for long periods of time.
Continue to page 2.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20220831154810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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During the investigation LPA Odom interviewed Complaining Party, Licensee, 1 staff, 2 children and 4 parents. LPA Odom reviewed the Children’s Roster, police report, and took pictures of the facility.

During an interview on 09/02/22, Licensee (S1) stated, C1 had diaper rashes but they didn’t occur while child was in care, it would happen at home. If a child has a diaper rash S1 will change child’s diaper with more frequency. S1 stated C1 would nap in the playpen in the childcare area (enclosed patio) but C1 would not nap daily. After nap time S1 would give children snacks and free play. S1 stated the school age children would arrive from school, and usually head into the childcare bedroom to relax with their tablets with the door open.

During an interview on 09/02/22, Staff #2 (S2) stated during the time they worked in the childcare they observed C1 had diaper rashes and they would put ointment that the parents provided. S2 stated they would leave the childcare after the children would go down for naps, C1 had a hard time going down to nap in the playpen. S2 felt C1 seemed terrified of the playpen.

During the investigation 2 children qualified for interviews 08/16/22 and 09/02/22. C1 disclosed they observed S1 force C1 to take a nap by placing them in the playpen and C1 would cry. C3 disclosed they like attending the daycare.

LPA Odom attempted to interview 20 parents; however only 4 parents were available on 09/19/22 and 09/20/22 for interviews. Three out of four parents did not disclose any concerns while their children were in care. Parent #1 (P1) stated when child began attending the childcare, they had diaper rashes and a couple times the diaper rashes were sever that P1 had to take child to the doctor.

Based on LPA’s facility inspection, observations, interviews conducted with complaint party, licensee, 1 assistant, 2 children, 4 parents and records reviewed it has been determined that C1 had diaper rashes while in care and S1 retrained children in playpen and bedroom. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

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SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20220831154810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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In the areas that were evaluated, the facility was not in compliance of the California Code of Regulations, Title 22, Division 12. The following citation under Personal Rights 102423(a)(4) was issued today on the attached LIC 809D.

LPA Odom informed licensee Silvia Perez that this report dated 10/13/22 document 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Odom informed the licensee to provide a copy of this licensing report dated 10/13/22 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Mirea Torres in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20220831154810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/13/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/13/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights 102423 (a) Each child receiving services from a family childcare home... (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited... This requirement is not met as evidence by:
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Licensee stated the might close the childcare license effective 10/14/22 but licensee is not completely sure they will notify LPA on 10/14/22. LPA informed licensee if they decide to surrender the license they need to submit a letter in writing with an effective date along with the licensee to the department. LPA informed licensee that the department will be scheduling
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Based on interviews conducted with staff and children C1 had diaper rashes while in care and S1 restrained C1 in playpen while in care. This is an immediate risk to the safety of the children in care.
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an NCC meeting with licensee to discuss the citations.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220831154810

FACILITY NAME:TORRES, MIREAFACILITY NUMBER:
304300472
ADMINISTRATOR:TORRES, MIREAFACILITY TYPE:
810
ADDRESS:12812 ARLETTA CIRCLETELEPHONE:
(714) 750-5231
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:1CENSUS: 0DATE:
10/13/2022
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Mirea Torres - LicenseeTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee caused injuries to child in care.
Licensee handled children in a rough manner.
Licensee forced day care child to eat.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 09/02/22. At 11:00am, LPA Odom met with Licensee, Mirea Torres who guided LPA on a tour of the facility. Census was taken and there was a total of 0 children in care.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 08/31/22 alleging licensee caused injuries to a child in care, licensee handled children in a rough manner, and licensee forced day care child to eat. The complaint party (CP) alleged Child #1 (C1) had multiple bruises on ears, cheeks, and arms while in care. CP stated they were informed by the parent that S1 would pull C1’s ears, force feed C1 and tug on C1’s arm.
Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20220831154810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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During the investigation LPA Odom interviewed Complaining Party, Licensee, 1 staff, 2 children and 4 parents. LPA Odom reviewed the Children’s Roster, police report, and took pictures of the facility.

During an interview on 09/02/22, Licensee (S1) stated, there were times C1 did not want to eat the food that was provided from home or the childcare. C1 was a picky eater and S1 would supplement meals with shakes when child did not want to eat. S1 stated they would inform parents when C1 did not want to eat. S1 denied force feeding C1. S1 stated they do not discipline infants S1 will only talk to the child when they are not behaving. S1 disclosed when C1 left the childcare parents were satisfied with the care and never disclosed any concerns. According to the police report, S1 denied the allegation regarding bruises and marks on C1.

During an interview on 09/02/22, Staff #2 (S2) stated during the time they worked in the childcare S1 would feed the infants. There were times S2 would assist with feeding the infants if they did not want to eat. S2 stated C1 did not want to eat the meals that were provided from home and they would inform the parents. S2 disclosed they never observed S1 force feed C1. S2 stated they never observed C1 with any bruises while in care.

During the investigation 2 children qualified for interviews on 08/16/22 and 09/02/22. According to children’s statements their wasn’t enough information gathered to determine if the allegation occurred in the childcare facility.

LPA Odom attempted to interview 20 parents; however only 4 parents were available on 09/19/22 and 09/20/22 for interviews. None of the parents disclosed any concerns with the childcare.

Based on LPA facility inspection, observations, interviews conducted with complaint party, licensee, 1 assistant, 2 children and 4 parents, records reviewed, and pictures taken by LPA, it has been determined there was insufficient evidence that Licensee caused injuries to C1, Licensee handled C1 in a rough manner, and Licensee forced fed C1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
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SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 06-CC-20220831154810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TORRES, MIREA
FACILITY NUMBER: 304300472
VISIT DATE: 10/13/2022
NARRATIVE
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Exit interview conducted and report was reviewed with the licensee Mirea Torres in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen OdomTELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 7