304310373-1-5-2026-06-CC-THOO-DQ6UJY-20260109143817

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304310373
Report Date: 01/05/2026
Date Signed: 01/05/2026 12:35:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Cynthia Sun

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251113085736

FACILITY NAME:	RAMIREZ DE HERNANDEZ,YADHIRA		FACILITY NUMBER:	304310373
ADMINISTRATOR:	RAMIREZDEHERNANDEZ,YADHIRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 791-1114
CITY:	COSTA MESA	STATE: CA	ZIP CODE:	92626
CAPACITY:	14	CENSUS: 13	DATE:	01/05/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Licensee, Yadhira Ramoirez De Hernandez		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Child in care went missing due to licensee’s neglect/lack of supervision.
Licensee did not ensure that all children were secured in an appropriate restraint system in the vehicle.
Licensee spoke inappropriately to children in care.
Licensee did not ensure proper ratios were maintained.
Licensee’s pet poses a risk to children in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cynthia Sun conducted an onsite investigation for the purpose of following up the complaint report which started on 11/17/2025 regarding the above allegations. LPA met with Licensee, Yadhira Hernandez who guided LPA for a facility tour. A tour of the facility was conducted, and a census was taken. Total census was 13 children, including 2 infant.
Staff records on this date 1/5/26 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 11/13/2025 Orange County Regional Office received a complaint alleging child in care went missing due to licensee’s neglect/lack of supervision, licensee did not ensure that all children were secured in an appropriate restraint system in the vehicle, licensee spoke inappropriately to children in care, licensee did not ensure proper ratios were maintained, and licensee’s pet poses a risk to children in care.
Reporting Party (RP) stated “RP and several other individuals have heard the licensee yells at children in care at Shiffer Park.
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Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251113085736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAMIREZ DE HERNANDEZ,YADHIRA	FACILITY NUMBER: 304310373
	VISIT DATE: 01/05/2026

NARRATIVE

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Licensee also calls the children “stupid” and “dumb”. RP has seen the licensee caring for 8 to 10 children by herself at the park. Three or four months ago, the licensee lost a child at the park. RP has seen the Licensee transported five children between 18-24 months without car seats. RP states that the licensee owns a dog that has tried to bite the children.

During the investigation, LPA conducted interview with 3 staff members and 5 parents. No children interview was conducted because the children did not qualify for an interview. LPA also obtained police report, facility roster, and inspected the vehicle that is used to transport the children.

Regarding allegation 1: Child in care went missing due to licensee’s neglect/lack of supervision.:

During the staff interviews, 3 out of 3 staff interviewed denied any children went missing from the facility or at the park.

The Licensee stated there was an incident that happened at the park on March 18, 2025. There was a guy training his dogs and he saw Child 1(C1) went around a tree, so he called the police. Licensee mentioned to the police officer that the guy got mad at licensee and called the police that the child was at the park without supervision. Licensee told the police officer that licensee was near to supervise C1 and the guy was mad because licensee told the guy to put a latch on his dogs.

On 12/16/25, LPA requested a copy of Costa Mesa Police Report and there was no report associated with the facility filed with Costa Mesa Police Department.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251113085736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAMIREZ DE HERNANDEZ,YADHIRA	FACILITY NUMBER: 304310373
	VISIT DATE: 01/05/2026

NARRATIVE

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Regarding allegation 2: Licensee did not ensure that all children were secured in an appropriate restraint system in the vehicle.:

During the staff interviews, 3 out of 3 staff interviewed stated they use red buggy to take the children to park. 3 out of 3 staff stated they ensure all children are secured in an appropriate restraint system when being transported in a vehicle.

Staff #3 (S3) stated S3 will use S3’s black truck to take the child to join others at park if a child arrives late to the program. S3 also stated there are car seats available in the black truck and S3 made sure the child is in the car seat when S3 transporting the child to the park.

Licensee stated licensee usually only uses buggy to take the younger children to the park and the older children walk along with licensee.

LPA inspected the black SUV truck that is used to transport the children. LPA observed four car seats inside the black SUV, and the car seats are age appropriate and in good condition. The black SUV truck is large and has space for six children plus passenger and driver. LPA also inspected the red buggy, and it has four spaces for children to sit on. The buggy is also in good condition.

Regarding allegation 3: Licensee spoke inappropriately to children in care.:

During the staff interviews, 3 out of 3 staff interviewed stated “no” when asked if anyone in facility yells at children or if anyone in facility speak inappropriately to children. LPA asked staff how they speak to the children in care. 3 out of 3 staff interviewed stated they speak to children in a regular tone of voice. Licensee stated licensee doesn’t speak English and licensee doesn’t speak English with the children. Licensee also stated licensee does not use the word “stupid or dumb” with the children. S2 and S3 stated they were not aware of staff calling children “stupid or dumb”. LPA has only communicated/spoken in Spanish with facility staff.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251113085736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAMIREZ DE HERNANDEZ,YADHIRA	FACILITY NUMBER: 304310373
	VISIT DATE: 01/05/2026

NARRATIVE

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Regarding allegation 4: Licensee did not ensure proper ratios were maintained.:

During the staff interviews, 3 out of 3 staff interviewed stated the most children they will have in one day are 13 or less. S2 stated It’s between 5-9 children and usually the facility would have 7-8 older children and 3 small babies (infants). Licensee stated licensee takes care of older children and S2 takes care of younger children. LPA has conducted the inspections at the facility on 4/24/25, 8/6/25, 10/10/25, and 11/17/25, and licensee has been in compliance with the ratio and capacity requirement.

On 11/17/25 LPA reviewed files for the 13 enrolled children in facility and facility was in compliance with the regulation requirement.

Regarding allegation 5: Licensee’s pet poses a risk to children in care.:

During the staff interviews, 3 out of 3 staff interviewed stated there are four dogs in facility; two dogs stay in an off-limits bedroom and the other two stay inside the off-limits garage. The Licensee stated licensee only takes the dogs out for bowel movement after they return from the park at around 10am, and at around 6pm after the children leave. 3 out of 3 staff interviewed stated dogs have all required immunizations. LPA inspected the off-limit garage and the off-limit bedrooms where the dogs are kept. LPA has conducted the inspections at the facility on 4/24/25, 8/6/25, 10/10/25, and 11/17/25, and observed the dogs being kept in the off-limit garage and the off-limit bedrooms.

During the inspection dated 11/17/2025, LPA observed the door leading to the garage has a plastic security door knob installed on the door handle making the garage inaccessible to the children. LPA also observed a baby gate installed on the off-limit bedroom door where the dog kept.

LPA interviewed 5 parents and 5 children. 5 out of 5 parents stated they are satisfied with facility.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251113085736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAMIREZ DE HERNANDEZ,YADHIRA	FACILITY NUMBER: 304310373
	VISIT DATE: 01/05/2026

NARRATIVE

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Based on LPAs observations, the interviews which were conducted, and records reviewed, the preponderance evidence of child in care went missing due to licensee’s neglect/lack of supervision, licensee did not ensure that all children were secured in an appropriate restraint system in the vehicle, licensee spoke inappropriately to children in care, licensee did not ensure proper ratios were maintained, and licensee’s pet poses a risk to children in care has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with licensee Yadhira Ramirez De Hernandez. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The licensee was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

END OF REPORT

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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