304311418-11-14-2024-06-CC-MMAE-DBLVUW-20241203154523

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304311418
Report Date: 11/14/2024
Date Signed: 11/14/2024 11:40:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2024 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241009153628

FACILITY NAME:	LEMUS, GLORIA		FACILITY NUMBER:	304311418
ADMINISTRATOR:	LEMUS, GLORIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 835-3802
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92701
CAPACITY:	14	CENSUS: 5	DATE:	11/14/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee Gloria Lemus		TIME COMPLETED:	11:55 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee hits day care child.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Lucero conducted an unannounced complaint investigation to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 10/16/2024. Upon arrival LPA met with Licensee Gloria Lemus, who guided LPA on a walkthrough of the facility inside and outside. At 9:00 AM LPA observed licensee caring for 2 infants and 3 preschool age children in the childcare room.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/09/2024 stating Licensee hit day care child. Reporting Party (RP) reported child #1 (C1) received marks on their face. C1 was crying and licensee hugged C1, and the licensee's necklaces left marks on the C1’s face.
(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Giselle Lucero	TELEPHONE: 714-292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20241009153628

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEMUS, GLORIA	FACILITY NUMBER: 304311418
	VISIT DATE: 11/14/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Page 2)
RP reported C1 had marks on their left cheek, behind left ear, and bruise on their nose. RP reported the marks look like hand prints. RP believes the licensee hit the C1.

During the investigation LPA Lucero interviewed the RP, 2 staff, 4 parents, obtained photo and the children’s roster.

On 10/16/2024, LPA Lucero interviewed the RP. RP disclosed the licensee notified them that C1 and another child were fighting over a toy and C1 began to cry. Licensee went to hug C1 and the licensee’s necklace had scratched C1’s face. RP stated the marks on C1 were from C2. RP stated the incident was a misunderstanding.

LPA interviewed licensee. Licensee stated C1 was playing with a toy and Child #2 (C2) and Child #3 (C3) came to take the toy away. C1 ended up throwing themselves and ended up hitting themselves. Licensee went to console C1 and hugged C1. Licensee stated she was wearing 3 Rosary necklaces and when she went to go hug C1, the necklaces accidentally scratched C1's cheek and on the side of the neck. Licensee stated she notified C1's mother of the incident during pick up. Licensee denied hitting a child and denied ever observing Staff #1 (S1) hit a child.

LPA interviewed S1. S1 stated the licensee notified them of the incident but was not present when the incident occurred. S1 stated they did not observe any marks, scratches or bruises on C1 . S1 disclosed they have not hit children and has not observed the licensee hit any children in care.

On 11/14/2024, LPA attempted to interview 3 children however children were not qualified for interview. Other children in care were infants.

LPA reviewed photo obtained from RP. LPA observed C1 had a small scratch and red mark on their left cheek and on the side of their neck.

LPA attempted to interview 7 parents, however only 4 parents were available for interview. Parents interviewed made no disclosures and expressed no concerns regarding the facility.
(continue to page 3)

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Giselle Lucero	TELEPHONE: 714-292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20241009153628

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEMUS, GLORIA	FACILITY NUMBER: 304311418
	VISIT DATE: 11/14/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(page 3)
Based on LPAs interviews and picture reviewed, it has been determined there was no preponderance of evidence supporting that Licensee hits day care child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be Unsubstantiated.

Exit interview conducted and report was reviewed with Licensee Gloria Lemus. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Giselle Lucero	TELEPHONE: 714-292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 3