304311437-12-2-2020-06-CC-JHAN-BW42U6-20201207164147

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304311437
Report Date: 12/02/2020
Date Signed: 12/02/2020 03:32:09 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2020 and conducted by Evaluator Sherene Hawkins

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20201009153353

FACILITY NAME:	TURNER, SANDRA		FACILITY NUMBER:	304311437
ADMINISTRATOR:	TURNER, SANDRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 799-3608
CITY:	SEAL BEACH	STATE: CA	ZIP CODE:	90740
CAPACITY:	14	CENSUS: 6	DATE:	12/02/2020
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Sandra Turner		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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A child's diaper is not changed regularly resulting in diaper rash
Licensee has babies in care sleeping on their stomach

INVESTIGATION FINDINGS:

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Tele-Inspection- COVID-19 State of Emergency
LPA attempted to conduct tele-visit @ 9:33AM, no answer.
Licensing Program Analyst (LPA) S. Hawkins conducted a follow up investigation regarding a complaint of personal rights and neglect allegations which was initiated on 10/20/20. During today’s tele-visit (via WHATS APP) LPA provided the complaint findings to Licensee Sandra Turner. A virtual tour of the home was taken, and present were two adults (including Licensee) who were caring for six day-care children. A review of criminal clearance records on this date indicates that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 10/09/20 the Department received a complaint alleging that a child’s diaper was not changed regularly resulting in a diaper rash, and babies in care are sleeping on their stomachs. During the investigation, LPA interviewed 5 staff, 13 parents, and reviewed facility records. Due to the children's age and developmental level, children enrolled were not interviewed in this complaint.
**continued on page 2**

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Sherene Hawkins	TELEPHONE: (949) 466-1624
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20201009153353

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TURNER, SANDRA	FACILITY NUMBER: 304311437
	VISIT DATE: 12/02/2020

NARRATIVE

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**page 2**

With regards to the staff neglecting to change the child’s diaper regularly resulting in a diaper rash, it was reported that on numerous occasions parent arrived to pick up child and child had a soiled diaper that appeared to have been present for some time due to the appearance. It was reported that on each of these occurrences, Licensee changed the diaper while the parent waited. It was acknowledged that additional care was required in attending to child’s needs due to her sensitive skin, and Licensee believes she provided the attention the child needed.

Licensee and assistants reported that there is no schedule for diapering the small children. They are changed as needed and checked approximately every 15-20 minutes. Children are checked in between activities before/after naps. Licensee explained that Child #1 (C1) has a history of sensitive skin specifically in the private areas, has 5-6 bowel movements daily, and has received emergency care as a result. Licensee added that they have worked with the mother and have administered special creams to assist with multiple diaper rashes the child has had, however licensee adds that after a weekend away from the family day care the child has returned to care on occasions with a raw diaper rash that at times was bleeding. It was reported that child could have been changed minutes before and would have a bowel movement minutes later and staff change child as needed including in the parent’s presence. Licensee explained that after parent of C1 accused her of neglect, which Licensee denies, eventually Licensee suggested that parent seek another childcare service. Licensee believed they have done everything they could to properly care for C1.

With regards to infants being placed on their stomach while sleeping. It was reported that babies were witnessed sleeping on their stomach, however it was unknown if the baby had turned over on its own or placed there by provider. Licensee and assistants reported that all infants under 12 months are placed in individual playpens in the living room on their back for napping with only a fitted sheet. Licensee added that at times some infants may turn over while sleeping and they position them back on their backs.

**continued on page 3**

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Sherene Hawkins	TELEPHONE: (949) 466-1624
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20201009153353

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TURNER, SANDRA	FACILITY NUMBER: 304311437
	VISIT DATE: 12/02/2020

NARRATIVE

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**page 3**

Parents interviewed reported that the care their children receive from provider is exceptional, children are cared for like family, and, parents have complete faith that their children are safe.

This agency has investigated the complaint alleging a child's diaper was not changed regularly resulting in diaper rash, and babies in care are placed on their stomach for napping. We have found that the complaint was unsubstantiated. While the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview was conducted. The report was read and reviewed with the licensee. A copy of the report, confidential names list (LIC 811) and their appeal rights (LIC 9058) will be emailed to Licensee with a Read Receipt requested to acknowledge report was received. Licensee was asked to respond to email by copying and pasting “I have read and received the Investigation Report, I acknowledge receipt.” Investigation Report LIC 9099 will also be mailed if those options are not available. First level appeals should be sent to the regional manager to the address listed above. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Sherene Hawkins	TELEPHONE: (949) 466-1624
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2020

LIC9099 (FAS) - (06/04)

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