304312693-10-6-2023-06-CC-THOO-CWFW3C-20231009165542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304312693
Report Date: 10/06/2023
Date Signed: 10/06/2023 03:15:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2023 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230726123722

FACILITY NAME:	SULEIMAN, RANA		FACILITY NUMBER:	304312693
ADMINISTRATOR:	SULEIMAN, RANA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 293-2690
CITY:	IRVINE	STATE: CA	ZIP CODE:	92620
CAPACITY:	14	CENSUS: 2	DATE:	10/06/2023
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Licensee, Rana Suleiman		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Licensee locks day care children out of the home.
Licensee not providing day care children sanitary food.
Licensee does not meet day care child's diapering needs.
Facility is malodorous.

INVESTIGATION FINDINGS:

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On 10/06/2023 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to Rana Suleiman family daycare for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by licensee, Rana Suleiman. Licensee was explained the reason for today’s visit. LPA was provided a tour of the facility and observed 2 children in care.

A review of the Facility Personnel Report Summary conducted on this date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/26/2023 a complaint was filed with the Licensing office stating Licensee locks day care children outside in 90+ degree weather for 1 hour with 1 adult supervision, Licensee makes the staff feed the children with their hand, Licensee does not regularly change the baby’s diapers, and facility is malodorous.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantana	TELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230726123722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SULEIMAN, RANA	FACILITY NUMBER: 304312693
	VISIT DATE: 10/06/2023

NARRATIVE

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During the course of investigation, LPA interviewed 2 staff members and 4 parents. Children were not interviewed due to being nonverbal. LPA inspected the kitchen, pantry, and refrigerator. LPA did not observe any food that was unsanitary or observe food to be served in an unsanitary manner.

During staff interviews staff 1 (S1) denied ever locking the daycare children out of the facility. S1 stated S1 would never do that. S1 said that when it is too hot they do not even let the children play outside, they will just play indoors. S1 and staff 2 (S2) denied the children get served unsanitary food and do not ever serve the children from their hands. LPA asked S1 how often they change children’s diapers, S1 stated S1 can change a child’s diaper up to 5 times a day or even more as needed. LPA inspected the diapering area and observed a changing table, diapers, wipes, gloves and hand sanitizer. LPA did not observe any children that were not getting their diapering needs met. S1 also denied that the facility has ever had a strong malodorous scent. Upon arrival and during the duration of LPA’s visit, LPA did observe any malodorous scents in the facility.

LPA Valdez Santana contacted 5 parents for an interview and was able to interview 4. 4 out of 4 parents interviewed did not disclose any concerns about the facility staff who provide care for the children.

Based on LPA’s observation, interviews conducted, and records review, there is insufficient information to corroborate the allegations of Licensee locks day care children out of the home, Licensee is not providing day care children sanitary food, Licensee does not meet day care child's diapering needs and Facility is malodorous. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

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SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantana	TELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2023

LIC9099 (FAS) - (06/04)

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