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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313446
Report Date: 01/24/2022
Date Signed: 01/24/2022 11:16:17 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2021 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20211103141536
FACILITY NAME:SILVA, NATALIA MARCELAFACILITY NUMBER:
304313446
ADMINISTRATOR:SILVA, NATALIA MARCELAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 636-0611
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:14CENSUS: 0DATE:
01/24/2022
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Natalia Silva, LicenseeTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff did not provide day care child assistance with dressing.
Facility is not following COVID-19 guidelines.
Staff allowed day care child to cry uncontrollably.

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mila Quinto conducted an investigation visit to the facility to deliver the findings of the complaint from the complaint initiated on 11/05/21 regarding staff did not provide daycare child assistance with dressing; facility is not following COVID-19 guidelines, staff allowed daycare child to cry uncontrollably. LPA met with licensee, Natalia Marcela Silva and licensee’s assistant, Felissa Silva. The Covid-19 Emergency Response questionnaire was reviewed and answered by the licensee. There were no children at the time of the visit.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20211103141536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SILVA, NATALIA MARCELA
FACILITY NUMBER: 304313446
VISIT DATE: 01/24/2022
NARRATIVE
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The complainant alleged staff did not provide day care child assistance with dressing. On 11/05/21, LPA conducted an interview with licensee, licensee’s assistant and 2 preschool children. The licensee and assistant stated they help children with dressing by giving them a lot of time and try to help as little as necessary and giving the children the opportunity to try. The teachers will guide them through the process and give them as much time as needed. According to the licensee, helping child dress was covered as part of the orientation power point presentation in August 2021. LPA attempted to interview the 7 children in care. However only 2 of the 7 children were interviewed as the 5 children were nonverbal. There were no disclosures made from the 2 children interviewed. On 12/14/2021, LPA called 11 parents of which 7 of the 11 parents were interviewed. There was no disclosure from the 7 parents interviewed. LPA did not receive a call back from the 4 parents.

This agency has investigated the complaint alleging staff did not provide day care child assistance with dressing. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged facility is not following COVID-19 guidelines. In addition, during the investigation, the complainant stated that Child #1 (C1) was sent home on multiple occasions due to appearing to be sick. The complainant indicated the child has allergies. Licensee provided a copy of the parent handbook, Covid-19 Waiver Form and Parent Orientation that was given to the parent as part of the enrollment package which includes outlining the sick policy due to current covid pandemic. Licensee states this is a nature-based school and attending children should be healthy in order to participate on daily outdoor activities including hikes. On 11/05/21, LPA conducted an interview with licensee, licensee’s assistant and 2 preschool children. According to licensee and licensee’s assistant, the covid guidelines was covered during the orientation powerpoint presentation in August 2021. Face mask are worn inside. However, since this is a nature-based school, children spent most of the time in the outdoor garden or nature walks. LPA attempted to interview the 7 children in care. However only 2 of the 7 children were interviewed as the 5 children were nonverbal. There were no disclosures made from the 2 children interviewed. On 12/14/2021, LPA called 11 parents of which 7 of the 11 parents were interviewed. There was no disclosure from the 7 parents interviewed. LPA did not receive a call back from the 4 parents.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20211103141536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SILVA, NATALIA MARCELA
FACILITY NUMBER: 304313446
VISIT DATE: 01/24/2022
NARRATIVE
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This agency has investigated the complaint alleging facility is not following COVID-19 guidelines. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged staff allowed daycare child to cry uncontrollably. The complainant stated on October 7, 2021 received a text message from the teachers of a video clip during the walking hike and a child was wearing an adult size mask crying. On 11/05/21, LPA conducted an interview with licensee, licensee’s assistant and 2 preschool children. According to licensee, the child had a cough and in order to avoid coughing at other children, child was provided a mask during the nature hike. A video recording was sent to the parent with the intent of sharing the child’s physical state and to show child was not feeling well enough to join and attend the day care. Licensee’s assistant stated the child was upset and crying at drop off and during the hike. Licensee also had stated the ill child policy is on the parent orientation and parent handbook as this is a nature based school which includes a lot of outdoor activities. LPA attempted to interview the 7 children in care. However only 2 of the 7 children were interviewed as the 5 children were nonverbal. There were no disclosures made from the 2 children interviewed. On 12/14/2021, LPA called 11 parents of which 7 of the 11 parents were interviewed. There was no disclosure from the 7 parents interviewed. LPA did not receive a call back from the 4 parents.

This agency has investigated the complaint alleging staff allowed daycare child to cry uncontrollably. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licensee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3