304313927-3-24-2022-06-CC-JHAN-CCUVZ9-20220325165218

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313927
Report Date: 03/24/2022
Date Signed: 03/24/2022 02:43:47 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2022 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220127160723

FACILITY NAME:	URREA, RUBY		FACILITY NUMBER:	304313927
ADMINISTRATOR:	URREA, RUBY		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 650-6711
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	14	CENSUS: 4	DATE:	03/24/2022
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Ruby Urrea - Licensee		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Licensee hit day care child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 02/02/22. At 1:45pm, LPA Odom met with Licensee, Ruby Urrea who guided LPA on tour of the facility. Census was taken and there were 3 infants, and 1 school age child playing in the childcare area with 1 assistant.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 1/27/22 alleging licensee hit day care child. The complaint party (CP) stated, on 1/27/22 Child #1 (C1) told CP that Staff #1 (S1) hit C1 on their bottom earlier that day. CP checked to see if C1 had any marks, bruising or any type of injury but C1 did not have marks or bruising on their bottom.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220127160723

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: URREA, RUBY	FACILITY NUMBER: 304313927
	VISIT DATE: 03/24/2022

NARRATIVE

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During the investigation LPA Odom interviewed complaining party, Licensee, 1 staff, 3 parents, 4 children and reviewed the Children’s Roster.

During an interview on 02/02/22, S1 stated, they have never yelled or hit a child in care. S1 stated, they have placed their hands on C1 in a bear hug position to hold C1 back from hurting other children. S1 disclosed in the last 6 months C1 has become very aggressive with the other children by physically trying to hit the children with toys and playing very aggressive. S1 stated, they will remove or redirect C1 to avoid from hurting other children. S1 stated, they did inform the child’s parent (P1) of C1’s behavior in the childcare.

During an interview on 02/02/22, Staff #2 (S2) stated, they have never observed S1 hit any of the children in care. If a child is not listening or misbehaving, they will redirect the child by giving them a different toy or activity. S2 stated, S1 will focus on the child and give the child that is misbehaving additional attention while S2 supervises the rest of the children. S2 disclosed they have observed C1 throw and kick toys and attempt to hit the infants.

LPA Odom interviewed 4 children on 02/02/22. Three out of four children disclosed that the staff do not yell or hit the children in care. If a child is not listening or misbehaving the staff will give them time out by sitting in a chair in the kitchen or giving them quiet time in the living room. The children interviewed denied ever being hit by staff or witnessing any other child being hit. C1 disclosed to LPA that S1 hit their bottom because C1 was physically shaking the infant’s playpen.

LPA Odom attempted to interview 6 parents; however, 3 parents were available to be interviewed on 03/17/22 and 03/23/22. Two out of three parents stated, they do not have any concerns with the childcare, and they are satisfied with the childcare. P1 stated, they were not aware of the incident until CP informed P1. P1 discussed the incident with C1, C1 told P1 that S1 hit them on the leg. P1 discontinued care.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220127160723

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: URREA, RUBY	FACILITY NUMBER: 304313927
	VISIT DATE: 03/24/2022

NARRATIVE

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Based on LPA facility inspection, observations, interviews conducted with complaint party, licensee, 1 assistant, 4 children and 3 parents, and records reviewed it has been determined there was insufficient evidence that Licensee hit C1 on their bottom. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Ruby Urrea in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

LIC9099 (FAS) - (06/04)

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