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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370009
Report Date: 03/20/2025
Date Signed: 03/20/2025 10:09:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Karen Navar
COMPLAINT CONTROL NUMBER: 06-CC-20250224150116
FACILITY NAME:RED HILL MONTESSORI PRESCHOOLFACILITY NUMBER:
304370009
ADMINISTRATOR:WEERAKKODY, PADMINIFACILITY TYPE:
850
ADDRESS:13806 RED HILL AVENUETELEPHONE:
(714) 505-9293
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:56CENSUS: 22DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Padmini, WeerakkodyTIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Staff had a cying child speak to a parent/not their parent, on the telephone to apologize.
INVESTIGATION FINDINGS:
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On 3/20/2025, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival LPA met with Director Padmini, Weerakkody and was led on a tour of the facility. LPA observed a total of 22 preschool age children along with 2 staff. This is a continuation of a complaint inspection initiated on 02/24/2025.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 02/24/2025, the Orange County Child Care Office received a complaint alleging: Staff had a crying child speak to a parent/not their parent, on the telephone to apologize. Report Party (RP) stated that Staff #1 (S1) placed child #1 (C1) on the phone who was sad/crying to apologize to Parent #1(P1) who is not C1’s parent. Cont. Page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250224150116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RED HILL MONTESSORI PRESCHOOL
FACILITY NUMBER: 304370009
VISIT DATE: 03/20/2025
NARRATIVE
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During the investigation, LPA toured the facility, obtained the Personal Report, Child Care Roster, interviewed 4 staff (S1-S4) and attempted to interview 3 children (C1-C3). 1 of 3 children interviewed, qualified to be interviewed.

On 2/26/2025 LPA Navar received an email titled Incident Report from Red Hill Montessori that stated a staff member had contacted P1 and arranged for C1 to apologize directly to them.

On 03/03/2025, during inspection LPA toured classrooms and observed staff supervising some children resting and some napping. 3 of 4 staff interviews conducted on this date, stated they knew of an incident between C1 and P1 where C1 had stated a concerning comment to P1 during lunch time. 2 of 4 staff stated that C1 was placed on a telephone to talk to P1. 1 of 4 staff stated that later in the day they asked C1 what happened and C1 stated that they had said sorry to P1.

LPA interviewed C1 who stated that C1 had spoken to a mommy on the phone to say sorry and that C1 felt embarrassed and C1 did not cry.

On 03/05/2025, LPA conducted parent interviews. LPA called 6 parents and 3 of the parents called were able to be interviewed. All parents interviewed did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on LPA’s records review, interviews with reporting party, staff, children, and parents,


the preponderance of evidence has been met; therefore, the allegation of: Staff had a crying child speak to a parent/not their parent, on the telephone to apologize is Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101223(a)(3), Personal Rights Type B violation is being cited. See LIC9099D for deficiency cited.

Exit interview conducted and report was reviewed with Director Padmini, Weerakkody. The director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250224150116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RED HILL MONTESSORI PRESCHOOL
FACILITY NUMBER: 304370009
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/28/2025
Section Cited
CCR
10101223(a)(3
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101223 Personal Rights (a)The licensee shall ensure...(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, ...

This requirement is not met as evidenced by:
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Records review and interviews S1 had C1 speak to a parent other than their own on a telephone to apologize. This poses an immediate risk to the safety of the child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3