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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370150
Report Date: 09/22/2025
Date Signed: 10/23/2025 10:23:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250731121355
FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370150
ADMINISTRATOR:MELINDA MARCHESEFACILITY TYPE:
830
ADDRESS:190 EAST 15TH STREETTELEPHONE:
(949) 548-2550
CITY:COSTA MESASTATE: CAZIP CODE:
92627
CAPACITY:29CENSUS: 21DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Melinda Marchese (Director) TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Provider does not follow infant safe sleep practices.
Provider does not provide adequate supervision to napping infants.
INVESTIGATION FINDINGS:
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 *** This is Amended Report from the visit on 9/22/2025 ***

On September 22, 2025, Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 8/4/2025. LPA met with Director Melinda Marchese, who led LPA on a tour of the facility. At the time of the investigation, a total of 14 infant children with four (4) staff members, and seven (7) toddlers with two (2) staff members. LPA informed the Director of the purpose of the visit.

A review of staff criminal clearance records on this date, September 22, 2025, indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Continued Page 2.
Unsubstantiated
Estimated Days of Completion: 888
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250731121355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370150
VISIT DATE: 09/22/2025
NARRATIVE
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Page 2. *** This is Amended Report from the visit on 9/22/2025 ***

On 7/31/2025, the Orange County Child Care Office received a complaint with allegations: (1) Provider does not follow infant safe sleep practices, and (2) Provider does not provide adequate supervision to napping infants.
During the investigation, LPA conducted facility visits on 8/4/2025. LPA Trinh interviewed seven (7) staff members and four (4) parents. LPA Trinh also reviewed records, which included the LIC 500 Personnel Report, LIC 9040 Children’s Roster, the Personnel Handbook, the Infant and Toddler Safe Sleep Check, and the Staff time sheet from July 14, 2025, to July 25, 2025.
Regarding the allegation (1) Provider does not follow infant safe sleep practice. During visits, 8/4/2025, the LPA observed two (2) infants being held by one (1) staff member in the floor playroom area, and four (4) infants who were still not sleeping inside the swing sleeping area with two (2) staff members. When the LPA received the completed tour inspection, the LPA returned to the infant classroom and observed the teacher beginning to transfer one (1) infant from the swing to the crib to sleep. During today's inspection, 9/22/2025, LPA witnessed the infants sleeping in the cribs with the teachers in the napping room, and staff followed safe sleep guidelines. During interviews, all seven (7) staff members stated that when children fall asleep, they move them into the crib and conduct a 15-minute sleep check. Additionally, all seven (7) staff members indicated that they received training from the director on safe sleep regulations for infants and understood how to ensure infant safety. The four (4) interviewed parents did not disclose any information related to the allegation.
Regarding allegation (2) Provider does not provide adequate supervision to napping infants. During the visit on 8/4/25. LPA observed three (3) fully qualified infant staff members and ten (10) infant children during the transition from lunch to nap time. During today's visit, 9/22/2025, the LPA observed four (4) fully qualified staff members and 14 infant children in the nap room. Based on the interview with seven (7) staff members, they all stated that there is always an adequate ratio of infant staff members in the classroom while children are napping. In addition, all seven (7) staff members indicated that staff need to complete the 15-minute checklist for each child in the classroom. According to the records reviewed, all infants in the school receive a safe sleep check every 15 minutes. The teacher time sheet review from August 1, 2025, to August 25, 2025, indicates that in the infant/toddler classroom, there are always 6-8 staff members from 11:00 a.m. to 2:00 p.m., following a rotating lunch schedule
Continued Page 3.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250731121355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370150
VISIT DATE: 09/22/2025
NARRATIVE
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Page 3.
Based on observations, interviews, and record reviews, there is not a preponderance of evidence to prove that the facility does not ensure healthful accommodations (1) Provider does not follow infant safe sleep practices. (2) Provider does not provide adequate supervision to napping infants. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility; therefore, the listed allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided with a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3