304370205-10-21-2021-06-CC-JHAN-C89RYX-20211029132704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370205
Report Date: 10/21/2021
Date Signed: 10/21/2021 11:50:12 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2021 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210802100008

FACILITY NAME:	ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL		FACILITY NUMBER:	304370205
ADMINISTRATOR:	DHALIWAL KAUR, SHARANJIT		FACILITY TYPE:	830
ADDRESS:	15744 GOLDENWEST STREET		TELEPHONE:	(714) 891-4714
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	36	CENSUS: 21	DATE:	10/21/2021
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Sami Hour - Senior Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Facility staff handle children in a rough manner
Facility staff yell at children in care
Facility staff are not following Covid-19 protocol

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/5/2021. Upon arrival LPA met with Senior Director Sami Hour and Director Sharanit Dhaliwal, to deliver complaint findings. At 10:35am, LPA observed a total of 21 children and 6 staff; 7 Infants in Room 1 (0-12 months) with 2 staff, 7 toddlers in Room 2 (12-24 months) with 2 staff and 7 toddlers in Room 3 (12-24 months) with 2 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210802100008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL	FACILITY NUMBER: 304370205
	VISIT DATE: 10/21/2021

NARRATIVE

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The Department received a complaint on 8/2/2021 alleging staff handle children in a rough manner, staff yell at children, and staff are not following COVID-19 protocol. The complainant indicated staff aggressively grab or pull on the children’s arms when children do not listen or yell at the children. Staff will use harsh tone of voice with the children. Childcare center did not inform staff of a positive COVID-19 case.

During the investigation LPA Odom interviewed complaining party, Director, 3 staff members, and 4 parents. LPA reviewed the Children’s Roster, personnel records and DPH COVID-19 exposure investigation worksheet. Children were not interviewed due to the age group (0 month to 24 months) all the children are nonverbal and could not be qualified to interview.

During an interview on 8/25/2021, the Director (S6) stated, staff are trained to use the redirect method by talking to children at eye level, and positive reinforcement. The childcare center uses StartWell and Quality Assurance program for staff training on “How to handle challenging children”, and “How to get children engaged”. S6 stated, if a child has a tantrum staff will redirect and talk to the child but staff do not yell at children. S6 stated, all COVID-19 positive case is reported to Department of Public, staff and parents within 24 hours. S6 provided a copy of DPH COVID-19 exposure investigation worksheet.

LPA Odom interviewed three staff members on 8/25/2021. All three staff stated, the discipline policies for the childcare center are redirecting children and speaking to the child at eye level. None of the staff members have observed other staff members yelling at children. All three staff denied they grab or pull on the children’s arms. Staff #1 (S1) stated, if a child has a tantrum staff will try to calm the child by picking them up and soothing child, singing song, and figure out why the child is crying. All three staff disclosed that the childcare center will notify staff and parents within 24 hours of a positive COVID-19 case.

LPA attempted to interview 9 parents, however only 4 parents were interviewed on 10/15/21. All of the parents did not have concerns with the childcare facility, and they were happy with the childcare center. All of the parents stated, they are notified by the childcare center if there is a positive COVID-19 case at the facility.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210802100008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL	FACILITY NUMBER: 304370205
	VISIT DATE: 10/21/2021

NARRATIVE

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Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 3 staff, 4 parents and records reviewed it was determined there was insufficient evidence that staff handle children in a rough manner, staff yell at children and staff are not following Covid-19 protocol. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director, Sharanit Dhaliwal. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

LIC9099 (FAS) - (06/04)

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