304370240-2-10-2023-06-CC-THOO-CNZS2K-20230213122940

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370240
Report Date: 02/10/2023
Date Signed: 02/10/2023 09:14:10 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2022 and conducted by Evaluator Patricia Duron

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20221115120621

FACILITY NAME:	GODDARD SCHOOL, THE		FACILITY NUMBER:	304370240
ADMINISTRATOR:	NATALIE HERNANDEZ		FACILITY TYPE:	830
ADDRESS:	1 AURA LANE		TELEPHONE:	(949) 218-6200
CITY:	LADERA RANCH	STATE: CA	ZIP CODE:	92694
CAPACITY:	24	CENSUS: 11	DATE:	02/10/2023
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Director Natalie Hernandez		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Staff were out of ratio
Facility does not have adequate staffing

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Patricia Duron and Dean Thompson conducted an unannounced complaint visit to deliver the complaint findings. LPAs met with Director Natalie Hernandez Census was taken. The overall census observed was 3 staff and 11 children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 11/15/2022 a complaint was filed with the Licensing office stating staff were out of ratio, and facility does not have adequate staffing.

Reporting Party (RP) stated they witnessed only one teacher in the room with 8-10 children under 24 months in the classroom with 1 teacher. RP also stated they witnessed facility do not have enough staff in their classrooms that is required by law. RP stated they are concerned the teachers are overwhelmed and the children are in turn suffering from this; it always looks hectic and children are crying and don't look happy.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia Duron	TELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20221115120621

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GODDARD SCHOOL, THE	FACILITY NUMBER: 304370240
	VISIT DATE: 02/10/2023

NARRATIVE

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During the course of investigation, LPA interviewed Director and 5 staff, 3 parents, and reviewed records.

During the initial inspection dated 11/18/2022, LPA’s observed staff supervising children, each room was in ratio, children were engaged in activities. 5 out of 5 staff stated they are not left alone with more than 4 infants. 5 out of 5 staff stated they are never out of ratio. 5 out of 5 staff are aware of the ratios needed for compliance for infant, preschool and toddler classrooms. Director stated the following: to ensure s~~taff~~ the facility is meeting the ratio requirement, staff will call the office to inform us that they are in ratio. If there’s many children in the classroom, we will send some children to a different classroom or we will add teachers to their room. But usually we have more than enough staff for coverage.

LPA Duron contacted five parents by phone and was able to interview 3 parents. All interviewed parents stated they did not have any concern with facility.
On 2/10/2023, LPA Duron arrived at the facility at 8am and observed 6 children and 1 staff. Facility was in compliance with the ratio requirement.

During the investigation, LPA Duron randomly reviewed staff timesheets and children sign in and out sheets dated 11/14/22. On 11/14/22, between 7-8am sign in/ sign out sheets reviewed 3 children with 1 teacher. Facility was within the ratio requirement during the reviewed date.

Based on the information gathered from LPAs’ interviews, observation, and reviewing records, there is insufficient evidence to corroborate the allegations of staff were out of ratio; facility does not have adequate staffing. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview and report reviewed with Director Natalie Hernandez. Director was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia Duron	TELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2023

LIC9099 (FAS) - (06/04)

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