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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370265
Report Date: 06/24/2021
Date Signed: 06/24/2021 03:39:04 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2021 and conducted by Evaluator Ryan Joseph Chan
COMPLAINT CONTROL NUMBER: 06-CC-20210415130903
FACILITY NAME:CHILDREN'S VILLAGE PRESCHOOLFACILITY NUMBER:
304370265
ADMINISTRATOR:GUTIERREZ, JESSICAFACILITY TYPE:
850
ADDRESS:254 S. ESPLANADETELEPHONE:
(714) 633-3133
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:95CENSUS: 39DATE:
06/24/2021
UNANNOUNCEDTIME BEGAN:
02:26 PM
MET WITH:Jessica Gutierrez - DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff handles child inappropriately.
Staff forces child to take naps.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ryan Chan conducted an unannounced complaint investigation regarding the allegations stated above. LPA met with facility director Jessica Gutierrez who guided LPA on a tour of the facility. LPA observed 39 preschool aged children with 6 staff. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/15/21 the Orange County Child Care Office received a complaint alleging a staff member forced a child to sleep by pushing the child down when child wouldn’t nap. The information was disclosed by the subject child and the information relayed to the reporting party.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Ryan Joseph ChanTELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20210415130903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S VILLAGE PRESCHOOL
FACILITY NUMBER: 304370265
VISIT DATE: 06/24/2021
NARRATIVE
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During the investigation LPA conducted interviews on 04/23/21, 05/10/21, 05/25/21, 06/14/21, and 06/16/21 with 7 staff, 6 children, and 10 parents. LPA also obtained copies of the children’s roster and staff roster. Interviews with children revealed children felt safe in the facility. Interviews with 6 of 6 children revealed teachers pat them on the back to help them sleep and if they still can’t sleep teachers either give them a book or the children just lay there or go to the office while the other children nap. Children did not disclose being physically forced to nap. Interviews with 7 of 7 staff revealed staff will help a child nap by patting the child on the back for the first half of nap time then provide the child with a quiet activity or the child can just lay there if the child chooses. 7 of 7 staff stated no one physically forces children to nap at this facility. Interviews with 10 of 10 parents revealed parents were happy with the facility and stated their children were happy, parents did not disclose any concerns with care and supervision provided at this facility. Parents would recommend or have already recommended this facility to other families.

LPA interviewed subject child who stated teachers would pat subject child’s back to help subject child sleep during nap time. Subject child stated being given a toy or sent to the office if subject child couldn’t sleep while other children slept. Subject child did not disclose being physically forced to sleep and stated teachers were nice. The information provided by the subject child during the interview did not corroborate the information the subject child initially disclosed and provided to the reporting party.

Based on LPA's interviews conducted on 04/23/21, 05/10/21, 05/25/21, 06/14/21, and 06/16/21 with 7 staff, 6 children, and 10 parents there was not enough evidence to substantiate the above allegations, therefore, the allegations were found to be unsubstantiated. This agency has investigated the complaint alleging staff handles child inappropriately and staff forces child to take naps; although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was completed with the director. The report was reviewed and discussed. Appeal Rights were discussed, a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

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SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Ryan Joseph ChanTELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20210415130903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S VILLAGE PRESCHOOL
FACILITY NUMBER: 304370265
VISIT DATE: 06/24/2021
NARRATIVE
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A Notice of Site Visit was provided. The director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. The “Notice of Site Visit” must be posted on or adjacent to the door. Failure to post will result in Civil Penalties of $100.00.
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Ryan Joseph ChanTELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3