304370274-10-20-2025-06-CC-TNGN-DMUKMB-20251027080112

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370274
Report Date: 10/16/2025
Date Signed: 10/20/2025 03:02:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Patricia Duron

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250729142457

FACILITY NAME:	PLUMFIELD PRE-SCHOOL		FACILITY NUMBER:	304370274
ADMINISTRATOR:	CORDOBA, KIMBERLY B.		FACILITY TYPE:	850
ADDRESS:	2112 E. SANTA CLARA AVE.		TELEPHONE:	(714) 547-5771
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92705
CAPACITY:	70	CENSUS: 12	DATE:	10/16/2025
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Kimberly Cordoba Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff left day care children unattended
Staff are not meeting day care children's diapering needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 10/16/25 at approximately 11:30 am, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for the above allegations. This is a continuation of the investigation initiated on 8/6/2025, LPA met with Director Kimberly Cordoba and informed them of the purpose of the visit. The Director guided LPA on a tour of the facility and census was taken. The overall census observed was 12 preschool children with 3 staff members.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 07/29/2025, the Orange County Child Care Office received a complaint alleging: (1)
Staff left day care children unattended and (2) Staff are not meeting day care children's diapering needs.

Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20250729142457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PLUMFIELD PRE-SCHOOL	FACILITY NUMBER: 304370274
	VISIT DATE: 10/16/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Reporting Party (RP) stated during pick up, a child was in the restroom alone crying having had an accident and S1 was seated in the adjacent room on their mobile device making no attempt to assist the child. RP stated, children sometimes do not have their diaper changed until after nap time.

During the course of investigation, LPA toured that facility, reviewed facility’s Parent Handbook and obtained facility roster. LPA conducted interviews with 4 staff members, 4 children, 4 parents and reviewed records.

Regarding allegation (1) Staff left day care children unattended.

LPA interviewed 4 staff members. 4 out of 4 staff members stated they have not witnessed staff leave day care children unattended. Staff # 2 (S2) stated, on one occasion Child #1 (C1) was crying due to a bathroom accident. S2 stated, that occurred a while ago; however, C1 was not left alone crying in the restroom. Staff #3 (S3) stated, C1 had a bathroom accident once, and they were whimpering and crying, but staff all always present to provide support, help the child use the restroom or change into clean clothes. S3 stated, C1 was not left alone.

Regarding allegation (2) Staff are not meeting day care children's diapering needs

LPA interviewed 4 staff members. 4 out of 4 staff members stated they have not witnessed staff not meeting day care children's diapering needs. Staff #2 (S2) stated that the policy is to change child when needed, if they are wet or soiled, and staff will change child. Staff will check during each transition, especially before and after nap. Staff #3 (S3) stated, staff document on bright wheel to let the parents know child is changed, staff will check the children throughout the day, before nap time, after nap time and, after snack, every transition staff will check them and change them if they need to be changed. 4 out of 4 staff disclosed that Diaper changes are documented on Brightwheel app. LPA obtained Brightwheel diaper log for the month of July 2025 and reviewed log. LPA observed log documenting diaper change approximately every 2 hours to 2.5 hours. Diaper log stated date, child's first and last name, Room, time and diaper status whether diaper was wet or dry.

LPA Duron interviewed 4 children. The 4 children interviewed made no disclosures regarding the above allegations.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

Page 2 of 3

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250729142457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PLUMFIELD PRE-SCHOOL	FACILITY NUMBER: 304370274
	VISIT DATE: 10/16/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the information gathered from LPAs’ interviews there are insufficient evidence to corroborate the allegations: (1) Staff left day care children unattended (2) Staff are not meeting day care children's diapering needs. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided with a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3