304370293-2-10-2021-06-CC-JHAN-BY5TTU-20210211140116

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370293
Report Date: 02/10/2021
Date Signed: 02/10/2021 04:05:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2020 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20201120104923

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370293
ADMINISTRATOR:	WEST, LORI		FACILITY TYPE:	830
ADDRESS:	1550 BRISTOL STREET NORTH		TELEPHONE:	(949) 955-2672
CITY:	NEWPORT BEACH	STATE: CA	ZIP CODE:	92660
CAPACITY:	40	CENSUS: 13	DATE:	02/10/2021
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Director, Lori West		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Child sustained an unexplained injury while in care
Staff forced children to nap
Staff handled child in a rough manner
Staff did not inform child's authorized representative of injury

INVESTIGATION FINDINGS:

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Tele-Inspection due to COVID-19 State of Emergency

Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced tele-inspection to investigate the above allegations. This is a continuation of the investigation initiated on 11/25/2020. LPA met with director, Lori West via FaceTime who guided LPA on tour of the facility. LPA observed 13 infant/toddler age children with 4 staff members. During today's inspection staffing and capacity ratios were being met. A review of staff criminal clearance records on this date indicates all facility residents, staff, or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Continued on Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20201120104923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370293
	VISIT DATE: 02/10/2021

NARRATIVE

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Based on LPA observations, interviews which were conducted and record reviews, the preponderance of evidence was not met, therefore the above allegations are found to be UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the director, Lori West, via tele-inspection on this date. Appeal Rights were reviewed and explained. A copy of this report and Appeal Rights (LIC 9058 1/16) were emailed to the director. First level appeals should be sent to the Regional Manager to the address listed above. The director will email a received acknowledgement as her signature for this report due to the tele-inspection delivery by typing, “I have read and received the Investigation Report, I acknowledge receipt” in the subject line of the return email.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2021

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20201120104923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370293
	VISIT DATE: 02/10/2021

NARRATIVE

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On 11/20/2020 a complaint was filed with the Licensing Office. Complainant alleged on 11/16/2020, (1) a child had a raised abrasion on the left side of the head, near the forehead. Along the lump was a scratch or minor injury. On 11/17/2019, complainant alleged (2) witnessed on the facility live stream that a staff grabbed a child by the arms and swing the child onto the floor face and belly first. The staff did these 2 or 3 times before the child stopped trying to get up. Complainant alleged (3) that toddlers are being forced to lay down through pushing/pinning/sweeping underneath legs to take naps. (4) Complainant alleged that incident was not report when it occurs.

During the investigation LPA conducted 2 physical inspections via tele-inspection, interviewed staff members, parents, and obtained facility children’s roster. During interviews with the staff with regards to allegation #1, one staff stated they witnessed the incident, another child was playing with a ball and it rolled towards the child. The child went to take the ball at the same time as the other child tried to grab it and the other child accident scratched the child forehead.

When questioned about allegation #2, all staff stated they would never grab a child by the arms and swing the child onto the floor face and belly. The technique that help the children to sleep is patting the children back and rubbing their head while sitting between the two mats.

Allegation #3, toddlers are forced to take naps, staff interviewed stated, children do not need to take naps, but with this young age most children end up napping.

Allegation #4, incident was not report when it occurs. Staff stated that the incident was observed, and an incident report was written up and staff left for lunch. The child was picked up during the staff lunch time, therefore the report was given in the morning of the following day. All parents interviewed did not express any concerns with the care given to the children, or any issue with any staff at the facility. Parents stated they would recommend facility to others.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2021

LIC9099 (FAS) - (06/04)

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