304370316-3-12-2021-06-CC-JHAN-BZ6UYE-20210316155949

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370316
Report Date: 03/12/2021
Date Signed: 03/12/2021 10:14:38 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2020 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20201204123545

FACILITY NAME:	KELLIE'S ACADEMY FOR KIDS, CHILD DEV. CTR.		FACILITY NUMBER:	304370316
ADMINISTRATOR:	FERRIA, DANAE		FACILITY TYPE:	830
ADDRESS:	5702 CLARK DRIVE		TELEPHONE:	(714) 377-0533
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92649
CAPACITY:	28	CENSUS: 11	DATE:	03/12/2021
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	DarraLynn VadeBoncoeur - Assistant Admin.		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff do not provide adequate supervision to children in care.
Staff do not treat children in care with dignity.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Odom and VanZant conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 12/10/2020. Upon arrival LPA met with Office Administrator, DarraLynn VadeBoncoeur, to deliver complaint findings. Office Administrator guided LPAs on a tour of the facility. LPA took census, there were a total of 11 infant children; 3 infants in Infant classroom with 2 staff, and 8 toddlers in the toddler classroom with 2 staff.

A review of staff records on this date indicated that all facility staff was not associated or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20201204123545

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KELLIE'S ACADEMY FOR KIDS, CHILD DEV. CTR.	FACILITY NUMBER: 304370316
	VISIT DATE: 03/12/2021

NARRATIVE

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The Department received a complaint on 12/04/2020 alleging staff do not provide adequate supervision to children in care, and staff do not treat children in care with dignity. The complainant indicated staff do not provide supervision while out on the playground, and staff sit in a circle chatting while children are playing. Staff yell at the children in the classroom, the yelling could be heard in the hallway.

During the investigation LPA Odom interviewed complaining party, 3 staff members, and 9 parents. LPA reviewed the Children’s Roster and personnel records. Children were not interviewed due to the age group (0 month to 24 months) all the children are nonverbal and could not be qualified to interview.

During an interview on 12/10/20 and 2/11/21, the Director (S3) stated staff are trained on supervision when first hired. Staff are trained on center supervision policies, including, how to maintain 1:4 ratio, how to supervise children indoors and outdoors, how to walk around by following children, and how to assist with daily activities. Director stated Staff are trained to use the redirect method by talking to child, talking to parents and positive reinforcement. Director stated, if a child has a tantrum staff will try to calm the child by picking them up and soothing child, staff do not yell at children.

LPA Odom interviewed two staff members on 2/10/21. Staff #1 (S1) stated, the childcare center has supervision policies they are posted in the classroom. S1 stated, when supervising children indoors and outdoors we always maintain eyes on the children, interact with the children and walk around. S1 stated, I do not yell at the children, but I do use my loud voice when outside for “Line-up” and Clean up time”. Staff #2 (S2) stated, childcare center has supervision policies, and staff have been trained on ratio. Most of the staff have another teacher or aid indoors and outdoors, and staff should call the front office for assistance. S2 stated, when a child has a tantrum staff will stand by and try to calm child down by talking to child, but staff do not yell at children.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20201204123545

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KELLIE'S ACADEMY FOR KIDS, CHILD DEV. CTR.	FACILITY NUMBER: 304370316
	VISIT DATE: 03/12/2021

NARRATIVE

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LPA Odom interviewed nine parents on 2/9/21, 2/10/21 and 2/11/21. All parents interviewed stated the children are always supervised by staff. Parent #2 (P2), Parent #5 (P5) and Parent #6 (P6) have witnessed multiple times staff supervising children outdoors and playing activities with children. Eight out of nine parents are satisfied with the childcare, do not have any concerns and like the childcare center. Parent #9 (P9) stated, not too happy with the childcare due to an incident with my child had dislocated his arm at the childcare center.

Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 2 staff, and records reviewed it was determined there was insufficient evidence that Staff do not provide adequate supervision to children in care and Staff do not treat children in care with dignity. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Office Administrator, DarraLynn VadeBoncoeur. Notice of Site Visit was posted during the visit. Office administrator was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Office administrator was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

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