<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370349
Report Date: 12/20/2023
Date Signed: 12/20/2023 12:20:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230912125038
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304370349
ADMINISTRATOR:AMANDA BARTLETTFACILITY TYPE:
830
ADDRESS:2515 E. SOUTH STREETTELEPHONE:
(714) 774-5141
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:20CENSUS: 18DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director, Amanda BartlettTIME COMPLETED:
12:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
Staff are not keeping the facility free of pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/20/2023 Licensing Program Analysts (LPAs) Valdez Santana and Jung made an unannounced visit to Kindercare Learning Center for the purpose to deliver findings of a complaint received. Upon arrival, LPAs were met by Director, Amanda Bartlett. Director was explained the reason for today’s visit. LPAs were provided a tour of the facility and observed 5 Infant Staff and 18 infant children present.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/12/2023 a complaint was filed with the Licensing office stating, Staff are operating out of ratio and Staff are not keeping the facility free of pests. Reporting Party (RP) stated, on 9/12/2023, the infant classroom had two staff and 15 infant children. From opening until 8AM the facility commingles all the toddler and infant children. The RP states two staff had 14 toddlers in a classroom. Page 1 of 4.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 06-CC-20230912125038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304370349
VISIT DATE: 12/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 This also made the infant room out of ratio with two staff and 9 infants. The RP states for the last 3 months there has been a cockroach issue in the infant/toddler rooms. The RP states, once a child, Child #1 (C1) picked up a cockroach in C1’s hands from the floor. The RP states there are cockroaches in the sink area and under the pillows on the floor. The RP states the Director has had a pest control agency come and place traps however the traps collapse and do not work when they are stuck together.

During the course of investigation, LPA interviewed 7 staff members, and 2 parents were interviewed. No children interview conducted due to being non-verbal.

During the staff interviews, Staff #1 (S1), stated, the toddlers are in the 2s classroom either for the beginning of the day or end of the day. A little less than half the day. S1 denied that the classrooms are over ratio on 9/12/23 and stated staff were sent home because they were overstaffed. S1 said there was not any roaches/water bugs in the facility but also admitted to calling maintenance 3 times about bugs. Staff #2 (S2) was asked if the toddler class has ever been out of ratio and S2 stated, “right now, that I know off, but I haven’t been in the there recently”. S2 said that there were bugs in the classroom in the past and thinks the exterminator came and they come after hours. S2 said S2 hasn’t seen them in the classroom recently, but it happened a couple weeks ago. Sometimes S2 has seen them outside. Staff #3 (S3) said about being over ratio, “No, if we get more (children) then a support staff will come in”. When asked about roaches in the facility, S3 stated, there’s been a few but they get them sprayed real quick, maybe about a couple weeks ago. The director will call a professional to take care of it. When asked if S4 has ever been alone with more than 4 infants/toddlers at a time, S4 disclosed, yes, it happens often, and I will notify them and someone will come in. When the class is out of ratio, I will call the front office, and someone will come so we’re only out of ratio for a few minutes. S4 could not recall if they were over ratio on 9/12/23 but stated it does happen often. S4 said there are water bugs, the big roaches in the classroom. It’s been going on often, but they have a bug guy come after hours that they will spray and kill them, and it will be gone a while and then it will come back. It’s been going on for a while. The director calls a professional to take care of it.



Staff #5 (S5) said S5 is never out of ratio and was not out of ratio on 9/12/23. S5 said S5 has never seen roaches in the classroom, but has heard that there are water bugs, and they will clean it out in the morning and S5 hasn’t seen them. Staff #6 (S6) stated S6 has never been alone with more than 4 infants/toddlers or ever been out of ratio.

Page 2 of 4.

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 06-CC-20230912125038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304370349
VISIT DATE: 12/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 S6 stated there was roaches/water bugs in the classroom about 2 months ago, staff would see them around the classroom but lately S6 hasn’t seen them. S6 said S6 talked to the assistant director, and they called the pesticide company to spray the facility. When Staff #7 (S7) was asked if S7 has ever been alone with more than 4 infants/toddlers at a time, S7 stated, no. When asked about roaches/water bugs in the classroom, S7 stated yes, for about 1 – 2 months outside the by the hose and playground. I think they have called someone because I haven’t seen them that much.

During LPA Odom’s inspection on 9/19/23, LPA observed and took 7 photos of dead roaches in the infant/toddler restroom that the facility is currently using as storage. Picture #1 depicts a dead roach on the bathroom floor. Picture #2 shows a dead roach under a rack in the bathroom that is used for storage. Picture #3 shows another dead roach on the bathroom floor near white fabric. Picture #4 shows a dead roach in between a lifted tile in the bathroom. Picture #5 shows a dirty toilet in the infant/toddler bathroom that is used for storage. Picture #6 shows bug traps in the cabinet where the infant’s food is stored. Picture #7 shows bug traps in the cabinet where the infant’s formula and cereal is stored. LPA Odom also obtained Staff time cards and children’s sign in/out sheets for the week of Sept.11 2023, showing that the facility was over ratio in the infant/toddler room. From 6:30AM-8AM there were 13 infants and 2 infant/toddler staff therefore the facility was not incompliance with teacher-child ratio.

2 of 4 parents were called, 2 out of 2 parents interviewed did not make any disclosures about the facility.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section101416.5(b) Staff-Infant Ratio, Type A and Section 101238 (a)(1) Buildings and Grounds, Type B is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.

LPA Valdez Santana informed Director, Amanda Bartlett, that this report dated 12/20/23 documents one Type A citation which shall be posted for 30 consecutive days as there are immediate risk to the health, safety, or personal rights of children in care.

Page 3 of 4
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 06-CC-20230912125038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304370349
VISIT DATE: 12/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Also, LPA Valdez Santana informed the Director to provide a copy of this licensing report dated 12/20/23 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

Page 4 of 4. End of Report.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 06-CC-20230912125038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304370349
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/21/2023
Section Cited
CCR
101416.5(b)
1
2
3
4
5
6
7
101416.5(b) Staff-Infant Ratio
(b)There shall be a ratio of one teacher for every four infants in attendance.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director will email LPA Valdez Santana her plan of correction by POC due date at dianna.valdezsantana@dss.ca.gov
8
9
10
11
12
13
14
Based on LPA’s interviews, records review, timecards, children’s sign in/out sheets and S2 and S4 disclosed they have been out of ratio.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 06-CC-20230912125038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304370349
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/20/2023
Section Cited
CCR
101238(a)(1)
1
2
3
4
5
6
7
101238 (a)(1) Buildings and Grounds:
The licensee shall take measures to keep the center free of flies, other insects, and rodents.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated she has been working with a professional pest control company since July 2023 and having them treat the facility once a month. Director provided LPA with pest control invoices from July 2023-Dec. 2023.
8
9
10
11
12
13
14
Based on LPA’s observation and interviews, 7 out of 7 staff that were interviewed disclosed that there was and is cockroaches/water bugs in the facility.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 8 of 8