304370472-12-9-2022-06-CC-RLOZ-CM2U7D-20221212141945

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370472
Report Date: 12/09/2022
Date Signed: 12/09/2022 03:12:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2022 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220922145747

FACILITY NAME:	CARDEN CONSERVATORY PRESCHOOL		FACILITY NUMBER:	304370472
ADMINISTRATOR:	KATJA FLORES		FACILITY TYPE:	850
ADDRESS:	5702 CLARK DRIVE		TELEPHONE:	(714) 840-2197
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92649
CAPACITY:	60	CENSUS: 21	DATE:	12/09/2022
		UNANNOUNCED	TIME BEGAN:	12:10 PM
MET WITH:	Director Peggy Metz		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff denied release of daycare child to authorized pick up person

INVESTIGATION FINDINGS:

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On 12/09/2022, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility for the purpose to deliver findings of complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Director Peggy Metz and explained the reason for today’s visit. Census was taken in two rooms. Observed at the time of the visit was a total of 21 children and 4 staff members.

A review of the Facility Personnel Report Summary on 12/09/2022, indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/22/2022, the Regional Office received a complaint report alleging staff denied release of daycare child to authorized pick up person. LPA attempted to contact Reporting Party (RP) on 10/10/2022 for further details but was unsuccessful. LPA left a voicemail message and RP has not returned LPA’s call.
(Page 1 of 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 746-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220922145747

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CARDEN CONSERVATORY PRESCHOOL	FACILITY NUMBER: 304370472
	VISIT DATE: 12/09/2022

NARRATIVE

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(Page 2 of 2)
During initial visit on 09/30/2022, LPA interviewed Teacher 1 (T1) as Director, Peggy Metz was not at the facility. T1 stated she gave RP the initial tour of the facility and provided all necessary documents within the application packet. The subject child was enrolled on 09/06/2022. On one occasion, an authorized representative arrived to pick up the child, but the facility was not notified. T1 attempted to call RP but they did not answer. The other parent was waiting in the car and was able to sign out the child. Once the facility spoke with RP, they requested that the representative would only be authorized in case of an emergency.

Based on the interviews conducted with Teacher 1, there was insufficient evidence to corroborate the allegations of staff denied release of daycare child to authorized pick up person. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Director Peggy Metz. Report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights.

(End of Report)

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 746-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022

LIC9099 (FAS) - (06/04)

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