304370568-1-12-2022-06-CC-PMAA-CAT8RR-20220118214508

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370568
Report Date: 01/12/2022
Date Signed: 01/12/2022 01:31:18 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2021 and conducted by Evaluator Ryan Joseph Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20211028082549

FACILITY NAME:	COLLEEN'S CUDDLE BUGS CHILD CARE		FACILITY NUMBER:	304370568
ADMINISTRATOR:	DURAN, COLLEEN		FACILITY TYPE:	830
ADDRESS:	2100 EAST LAMBERT ROAD		TELEPHONE:	(562) 266-1300
CITY:	LA HABRA	STATE: CA	ZIP CODE:	90631
CAPACITY:	10	CENSUS: 7	DATE:	01/12/2022
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Colleen Duran - Owner/Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff not wearing masks

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 01/12/22 Licensing Program Analyst (LPA) Ryan Chan conducted an unannounced complaint investigation visit regarding the allegation stated above. LPA Chan met with facility director Colleen Duran who took LPA on a tour of the facility. There was a total of 7 children with 2 staff.

A review of the Facility Personnel Report Summary conducted on 01/12/22 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Facility representative was reminded that all adults 18 and over, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
(See page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Ryan Joseph Chan	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 06-CC-20211028082549

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE	FACILITY NUMBER: 304370568
	VISIT DATE: 01/12/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2

On 10/28/21 the Orange County Child Care Office received a complaint with an allegation stating staff were not wearing masks. The reporting party (RP) states that on at least 2 occasions the Director of the facility was not wearing a mask. One occasion was in July 2021 when the Director got her hair done and another occasion (RP did not provide date) when RP was saying bye to the Director, RP said Director was inside a classroom and waved back at RP through a screened door and RP could see Director was not wearing a mask.

During the investigation LPA conducted interviews on 11/03/21 and 12/15/21 with 4 staff and 5 parents. Children were not interviewed due to being non-verbal due to age. All 5 parents interviewed disclosed to LPA, that staff wear masks. All 4 staff interviewed state there is a mask wearing policy and that all staff wear masks, one staff added that when she was hired the mask wearing policy was discussed. During LPAs visit to the facility on 11/03/21 and 01/12/22, LPA observed all staff wearing masks.

The RP was descriptive on the two instances RP alleges seeing the director not wearing a mask, although staff and parents interviews indicate all staff are wearing masks. Based on observations made by LPA and interviews conducted with parents, staff, and reporting party, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with director Colleen Duran. Appeal Rights were explained, Director was provided a copy of her Appeal Rights and signature on this form acknowledges receipt of these rights. Director was informed all appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Ryan Joseph Chan	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2022

LIC9099 (FAS) - (06/04)

Page: 5 of 5