<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370568
Report Date: 12/19/2024
Date Signed: 12/19/2024 11:42:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240926123622
FACILITY NAME:COLLEEN'S CUDDLE BUGS CHILD CAREFACILITY NUMBER:
304370568
ADMINISTRATOR:DURAN, COLLEENFACILITY TYPE:
830
ADDRESS:2100 EAST LAMBERT ROADTELEPHONE:
(562) 266-1300
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:10CENSUS: 6DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Director, Colleen Duran TIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner.
Staff using inappropriate forms of punishment.
Staff does not keep facility free from pests.
Staff does not provide daycare children with additional servings of food when requested.
Staff deprives daycare children from snack.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/30/2024. Upon arrival, LPA met with Director Colleen Duran, and informed the Director purpose of the visit to deliver complaint findings. Census was taken and observed a total of 6 infant age children and 2 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 4
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 12/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 09/26/24 the Orange County Child Care Office received a complaint alleging (1) Staff handled daycare child in a rough manner, (2) Staff using inappropriate forms of punishment, (3) Staff does not keep facility free from pests, (4) Staff does not provide daycare children with additional servings of food when requested, and (5) Staff deprives daycare children from snack.

Reporting Party#1 (RP1) stated the following: Staff#1 (S1) is giving children 3 green beans, a quarter of a waffle with peanut butter, and cutting up bite size watermelon splitting it with multiple children. Parents have complained about their children coming home hungry. When children ask for additional servings, S1 does not provide it. RP1 stated if children do not finish their lunch, they will not get an afternoon snack. There is a Child#1 (C1) who S1 grabbed C1 by the arm and dragged C1 up in the air and put C1 in the highchair for punishment. RP1 stated S1 tells staff to leave C1 in the highchair until C1 stops crying. RP1 stated the facility is infested with rats, cockroaches, and ants. There are traps set out and pest control comes out to get the rat when it starts to smell. This has been ongoing for 8 months to a year. The second Reporter Party#2 (RP2) stated the following: Child# 2 (C2) refused to sleep. S1 placed C2 on the back and forced C2 to remain still and go to sleep. RP2 reported that S1 often made the children wait up to 30 minutes before allowing staff to provide children with food or snacks, claiming it wasn’t time for them to eat.

During the investigation, LPA Nunez inspected the facility and interviewed 4 staff members and 3 parents. The children were not interviewed due to their age and being non-verbal. LPA also obtain copies of the of the children’s roster, personnel report, and documentation of pest control services.

Regarding allegation (1) Staff handle children in a rough manner.

On 9/30/24, 12/9/24, and 12/10/24 LPA Nunez interviewed 4 staff members. 4 out of 4 staff members have not observed a staff member handle children in a rough manner. Staff#2 (S2) stated S2 did not observed S1 force C2 to remain still and go to sleep. Staff#4 (S4) stated S5 has not observed S1 handle children in a rough manner during the time S4 was working at the facility. S1 stated the facility cameras have not been working.

Page 2 of 4

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 12/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding allegation (2) Staff using inappropriate forms of punishments.

On 9/30/24, 12/9/24, and 12/10/24 LPA Nunez interviewed 4 staff members. S2 stated the following: S2 has not observed a staff member put a child in a highchair as a way of punishment. S2 has not observed a staff member put a child in a highchair and leave the child until they stop crying. S2 stated they talk to the infants and redirect them when misbehaving happens. S4 stated S4 has not observed S1 putting children on highchairs as a way of punishment.

Regarding allegation (3) Staff does not keep facility free from pests.

On 9/30/24, 12/9/24, and 12/10/24 LPA Nunez interviewed 4 staff members. S2 stated in the garage there have been some rats. S2 stated there are rat traps on the facility and the pest control comes every month to check on the traps. S3 stated the facility did have a rat problem but pest control will come to check the rat traps. S3 and S4 did not know if there was a pest problem. S1 provided documentation of pest control services for the months of August 2024 through December 2024. LPA observed mouse traps in the garage and outside the facility.

Regarding allegation (4) Staff does not provide daycare children with additional servings of food when requested and (5) Staff deprives daycare children from snack.

On 9/30/24, 12/9/24, and 12/10/24 LPA Nunez interviewed 5 staff members. S2 stated the infants eat snack at 9:30am, lunch at 11:30am, and another snack at 12:30pm. S2 stated infants are allowed additional services of food and S2 has never or observed children being deprive from snack. S3 stated children were allowed additional servings of food and S3 did not observed children being deprive from snack. LPA Nunez obtained a copy of the children’s lunch menu.

On 12/10/24 LPA Nunez called 6 parents and was able to interview 3 parents. Parent#1 (P1) stated the following: P1 heard S1 yell at a child and telling the child “You are not supposed to do that” and then the child started to cry and S1 continue to tell the child “You are a bad boy.” The 2 other parents did not disclose concerns.

Page 3 of 4

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 12/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on information gather from LPA’s interviews with 4 staff, 3 parents, and record reviews the preponderance of evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations (1) Staff handle children in a rough manner, (2) Staff using inappropriate forms of punishments, (3) Staff does not keep facility free from pests, (4) Staff does not provide daycare children with additional servings of food when requested, (5) Staff deprives daycare children from snack; therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director, Colleen Duran. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report

Page 4 of 4

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240926123622

FACILITY NAME:COLLEEN'S CUDDLE BUGS CHILD CAREFACILITY NUMBER:
304370568
ADMINISTRATOR:DURAN, COLLEENFACILITY TYPE:
830
ADDRESS:2100 EAST LAMBERT ROADTELEPHONE:
(562) 266-1300
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:10CENSUS: 6DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Director, Colleen Duran TIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/30/2024. Upon arrival, LPA met with Director Colleen Duran, and informed the Director purpose of the visit to deliver complaint findings. Census was taken in each classroom and observed a total of 6 infant age children and 2 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 12/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 09/26/24 the Orange County Child Care Office received a complaint alleging (1) Staff yelled at daycare children. Reporting Party#1 (RP1) stated the following: Staff#1 (S1) yells at the children “for anything.” There is Child#1 (C1) who S1 yells at. Reporting Party#2 (RP2) stated the following: S1 yelled at the infant children on a daily basis.

During the investigation, LPA Nunez inspected the facility and interviewed 4 staff members and parents. The children were not interviewed due to their age and being non-verbal.

On 9/30/24, 12/9/24, and 12/10/24 LPA Nunez interviewed 4 staff members. Staff#3 (S3) stated the following: S1 does yell but not in a way that is mean but redirection. For example, if a child is throwing blocks S1 wills say, no that’s not nice. S3 stated S3 wouldn’t say that would be yelling. Staff#4 (S4) stated S1 does not yell.

On 12/10/2024, LPA Nunez called 6 parents and was able to interview 3 parents. During the interviews, Parent#1 (P1) disclosed the following: As P1 was getting close to the gate to enter the facility P1 stopped because P1 heard S1 yelling. P1 observed S1 yelling at a child and telling the child, “You are not supposed to do that” and the child started to cry and S1 continued to tell the child, “You are a bad boy.” The other 2 parents did not disclose any concerns.

Based on information gather from LPA’s interviews with parents, the preponderance of evidence has been met; therefore, the allegation of Staff yelled at daycare children is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101223(a)(1) Personal Rights was being cited on the attached LIC9099D. Please refer to attached 9099D for documentation of deficiencies.

Page 2 of 3

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 12/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA informed the Director that this report dated 12/18/2024 document a Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed the Director to provide a copy of this licensing report dated 12/18/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted with Director, Colleen Duran. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report

Page 3 of 3

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 06-CC-20240926123622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/20/2024
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
Personal Rights 101223 (a) The licensee shall ensure that each child is accorded the following personal rights ... (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidence by:
1
2
3
4
5
6
7
Per director, she will provide a written statement to LPA via email by the POC due date.
8
9
10
11
12
13
14
Based on interview with P1 it has been determined S1 yells at the children. This is an immediate risk to the safety of the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 703-2800
LICENSING EVALUATOR NAME: Aiddee NunezTELEPHONE: 714-703-2800
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 8 of 8