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Allegation: Staff yells at children.
On 8/9/24, the LPA interviewed the Reporting Party (RP). RP explained that during a confidential conversation RP learned that staff yells at daycare children.
On 8/15/24, the LPA interviewed two staff about the allegation above. Staff 1 (S1) stated, “I would say I raise my voice to correct them, to get their attention, and try to stop their bad behavior. Maybe they take it as yelling, but to me is trying to stop them.” S1 claimed to be aware of redirection techniques saying that redirection is “changing the direction of thinking and to guide [children] in a good way.” S1 was unable to provide an example of how staff use redirection with daycare children. Staff 2 (S2) said about yelling, “No. Yelling doesn’t work. It’s about choice. We give them choices and ask them do you want this or that. I wouldn’t agree with yelling.” S2 denied that staff yell at daycare children. On 10/14/24, during the review of the report, S1 corroborated that they use a plastic funnel to call children but denied any wrongdoing.
On 8/15/2024, the LPA interview eight children. Children were asked whether anyone yells in the daycare. Some children said that younger children yell often. Child 4 (C4) stated that “S1 sometimes gets a little bit mad and talks a little loud to the babies, referring to the preschool children.” Child 6 (C6) said S1 yells and added that S1 gets a plastic funnel of about 1ft in height “and puts that in her/his mouth and then screams at C11.” LPA asked, what does S1 scream? C6 said “S1 screams really loud because S1 has a loud voice. LPA asked, how does that make you feel? C6 said, “I feel nervous.” C7 also said S1 yells “when we get the answers wrong S1 gets upset and says remember what to do and what to say. When we get in trouble, S1 comes to us and yells at us with a thing. LPA asked, is that the thing, pointing at the funnel? C7 said yes and added that S1 once yelled at C7 in the face. LPA asked, how did that make you feed? C7 said, “sad and bad.”
On 9/23/24, the LPA called eight parents requesting an interview. Parents P1, P3, P4, P5, and P6 were interviewed. The parents interviewed did not express any concerns and did not provide information related to the allegation that staff yells at children. The rest of the parents did not respond to the Department’s request for comment.
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