304370647-1-20-2022-06-CC-JHAN-CAZ29L-20220124161207

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370647
Report Date: 01/20/2022
Date Signed: 01/20/2022 09:24:34 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2021 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20211102113958

FACILITY NAME:	SANTA ANA COLLEGE CDC/RANCHO SANTIAGO COMMUNITY		FACILITY NUMBER:	304370647
ADMINISTRATOR:	COWAN,J/CASTELLON,M		FACILITY TYPE:	850
ADDRESS:	1530 WEST 17TH ST. BLDG V		TELEPHONE:	(714) 564-6890
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	160	CENSUS: 42	DATE:	01/20/2022
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Jerelyn Cowan - Director		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Staff hit child in care
Staff threatened child

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/4/2021. Upon arrival LPA met with Director Jerelyn Cowan, to deliver complaint findings. At 9:05am LPA completed an inspection of the facility and took a census. LPA observed a total of 42 children and 8 staff; 10 preschool children in Room 408 (3 – 5 year old) with 2 staff members, 13 preschool children in Room 409 (3 -5 year old) with 2 staff members, 12 preschool children in Room 509 (3-5 year old) with 2 staff members, and 7 preschool children in Room 508 (3-5 year old) with 2 staff members. Room 408, 409, and 509 are full-time program and Room 508 is a part-time program with X shifts (7:45am to 10:45am and 11:00am to 2:00pm).

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20211102113958

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SANTA ANA COLLEGE CDC/RANCHO SANTIAGO COMMUNITY	FACILITY NUMBER: 304370647
	VISIT DATE: 01/20/2022

NARRATIVE

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The Department received a complaint on 11/02/2021 alleging Staff #1 (S1) punched Child #1 (C1) on the shoulder and S1 verbally threatened C1 while in care. The complainant party (CP) disclosed in the last month C1’s attitude changed. C1 was angry and did not want to attend the childcare anymore. CP requested to see the video recording, but the childcare center did not grant access because CP did not have an exact date of the incident.

During the investigation LPA Odom interviewed complaining party, the director, 3 staff members, 7 children and 10 parents. LPA reviewed the Children’s Roster and personnel records. LPA Odom attempted to obtain video recording of the incident, but the childcare center does not have cameras outside on the play yard, and an exact date of the incident was unknown.

During an interview on 12/9/2021, the director (S3) stated staff are trained to use positive reinforcement by talking with a child at eye level and giving the child other alternatives. S3 stated staff are trained on personal rights every school year. S3 stated, Staff #4 (S4) notified S3 about the complaint made against S1, S3 conducted an internal investigation of S1, which included interviewing S4, observations in the classroom, and attempting to review the video recording, but the childcare center does not have cameras outside. S3 had a meeting with CP and offered CP to come to the classroom and observe S1 and C1 in the classroom, but CP did not show up. CP decided to remove C1 from the childcare center. S3 disclosed that during drop-off C1 was observed and didn’t appear to be in distress or unwilling to be left at the childcare. S3 stated C1 was always a quite child.

LPA Odom interviewed 3 staff members on 12/9/2021 and 1/7/2022. Staff #2 (S2) and S4 disclosed that they have never observed S1 punching C1 on the shoulder or threatening C1. S4 stated, they have worked with S1 for over 3 years and S1 has never placed their hands on any child unless the child was in danger, especially during COVID-19 staff is social distancing and not touching children unless necessary. S1 was interviewed and denied ever punching or threatening C1. S1 stated, the discipline method they use at the childcare center is talking with the child at eye level by explaining how things are expected to be done, redirect to a different activity, or sit with the child. All the staff disclosed they never observe C1 angry, not wanting to stay at the childcare, or crying while being dropped off.
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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2022

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20211102113958

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SANTA ANA COLLEGE CDC/RANCHO SANTIAGO COMMUNITY	FACILITY NUMBER: 304370647
	VISIT DATE: 01/20/2022

NARRATIVE

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LPA Odom interviewed 7 children on 11/4/2021 and 12/15/21. During the interviews, 6 out of 7 children did not disclose observing or personally experiencing S1 punching a child or threatening them. The children stated, the staff will talk with the children when a child is not behaving. C1 disclosed that S1 punched C1 on the left shoulder in the shaded area when playing outside, C1 told S4 and S4 told S1 to go home.

LPA attempted to interview 14 parents, however only 10 parents were interviewed on 12/30/21 and 12/31/21. All of the parents interviewed stated they did not have any concerns with the childcare facility, and they were satisfied with the childcare center. All of the parents stated, they like the staff and the staff have good communicate with parents. Parent #10 (P10) disclosed that Child #2(C2) is very talkative and shares daily experience at the childcare center with P10. P10 stated, C2 has never expressed anything to be concerned with the staff or childcare center.

Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 3 staff, 7 children, 10 parents and records reviewed it was determined there was insufficient evidence that S1 punched C1 on the shoulder and threatened C1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director, Jerelyn Cowan. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2022

LIC9099 (FAS) - (06/04)

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