304370720-5-8-2019-06-CC-RLOZ-BD5SQF-20190614140439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370720
Report Date: 05/08/2019
Date Signed: 05/08/2019 04:15:27 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2019 and conducted by Evaluator Thuy Ho

COMPLAINT CONTROL NUMBER: 06-CC-20190321105200

FACILITY NAME:	LEARNING CTR. C.D. P.S./ BOYS & GIRLS OF H.V.		FACILITY NUMBER:	304370720
ADMINISTRATOR:	LOSHAK, CHELO		FACILITY TYPE:	830
ADDRESS:	17565 LOS ALAMOS STREET		TELEPHONE:	(714) 309-4920
CITY:	FOUNTAIN VALLEY	STATE: CA	ZIP CODE:	92708
CAPACITY:	30	CENSUS:	DATE:	05/08/2019
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Director Susan Bixler		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility staff handled child(ren) in a rough manner
Facility staff failed to meet child's needs
Facility operating out of ratio
Facility staff failed to respond to child's crying

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ho conducted an unannounced complaint inspection to investigate the above allegations. This is a continuation of the investigation initiated on 03/29/2019.

Upon arrival LPA met with Director, Susan Bixler. Census was taken as followed: 17 infants present with 6 staff members. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Through the course of the investigation, LPA interviewed 4 staff members, 3 parents, and reviewed children record.
The complainant reported that staff handled children in rough manner, staff failed to meet child’s needs, facility operating out of ratio, and staff failed to respond to child’s crying. Director and staff denied these allegations.
Interviewed parents and staff stated they have never witnessed any staff member left the classroom leaving the

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Thuy Ho	TELEPHONE: (714) 703-2824
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20190321105200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEARNING CTR. C.D. P.S./ BOYS & GIRLS OF H.V.	FACILITY NUMBER: 304370720
	VISIT DATE: 05/08/2019

NARRATIVE

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other staff member supervising more than 4 infants alone or witnessed any staff failed to respond to the baby’s crying. Staff members stated they always pick up the baby gently from the baby under arms. One parent stated she stops by the center two times a day to check on her baby and all staff members are so wonderful. All 3 interviewed parents stated they love the program and the staff members meet their child’s need. Based on the gathered information, LPA was unable to determine if the above allegations did or did not occur.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged above violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.”

Web address for downloading forms or regulations was provided as (http://ccld.ca.gov/PG411.htm).

Link of Child Care Providers Guide to Safe Sleep provided to licensee on this day: https://www.cdph.ca.gov/programs/SIDS/Documents/SIDSchildcaresafesleep.pdf

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Thuy Ho	TELEPHONE: (714) 703-2824
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2019

LIC9099 (FAS) - (06/04)

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