304370845-1-7-2020-06-CC-JHAN-BKP2LA-20200109162914

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370845
Report Date: 01/07/2020
Date Signed: 01/07/2020 01:06:57 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2019 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20191121094919

FACILITY NAME:	ACE MONTESSORI PRESCHOOL		FACILITY NUMBER:	304370845
ADMINISTRATOR:	CHOUDHARY, SEEMA		FACILITY TYPE:	850
ADDRESS:	24602 RAYMOND WAY SUITE #1		TELEPHONE:	(949) 735-2905
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	90	CENSUS: 19	DATE:	01/07/2020
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Director, Dharmendra Pal		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Staff handled child in care in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint inspection to investigate the above allegation. This is a continuation of the investigation initiated on 11/25/2019. LPA met with Director, Dharmendra Pal. LPA observed 19 preschool age children with 4 staff members. During today's inspection staffing and capacity ratios were met. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 11/21/2019 a complaint was filed with the Licensing Office. Complainant alleged staff handled child in care in a rough manner by grabbing a child by the arm to get the child’s attention and in one occasion a child looked hurt and started crying and asking for her mother.

Continued on Page 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20191121094919

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ACE MONTESSORI PRESCHOOL	FACILITY NUMBER: 304370845
	VISIT DATE: 01/07/2020

NARRATIVE

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Page 9099C

During the investigation LPA conducted 2 physical plant inspections, interviewed 5 staff members, 8 children, obtained staff timecards and a copy of the children's roster. All staff interviewed denied any inappropriate incident occurred while children in care. Staff stated they often guide children by hold a child’s hands and leading the child. This is especially with a new child who just started the program. Staff related that the child in question sometimes cries and asking for the parents. Staff stated their protocol of discipline is to talk to the child and if needed, staff will separate the child from the group temporarily, but keeping them active with worksheets or an activity. During interviews conducted with the children, the children disclosed that when a child doesn’t listen, the child will get time out by sitting at a table to do worksheet. Children disclosed like coming to school and like their teachers.

Based on LPA observations and interviews which were conducted, the preponderance of evidence was not met, therefore the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with the Director, Dharmendra Pal. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

LIC9099 (FAS) - (06/04)

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