304370859-11-3-2022-06-CC-JHAN-CKY22N-20221107160057

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370859
Report Date: 11/03/2022
Date Signed: 11/03/2022 02:11:47 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2022 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20221004093724

FACILITY NAME:	GENEVA CHILDRENS CENTER		FACILITY NUMBER:	304370859
ADMINISTRATOR:	LUSSIER, AMY		FACILITY TYPE:	850
ADDRESS:	24301 EL TORO ROAD		TELEPHONE:	(949) 581-2200
CITY:	LAGUNA HILLS	STATE: CA	ZIP CODE:	92637
CAPACITY:	48	CENSUS: 16	DATE:	11/03/2022
		UNANNOUNCED	TIME BEGAN:	01:25 PM
MET WITH:	Amy Lussier		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Facility does not provide adequate supervision resulting in day care children engaging in aggressive behaviors with other day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA's) Thompson and Lucero conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/6/2022. Upon arrival LPA met with Director Amy Lussier to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 16 children with 4 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 10/4/22 the Orange County Child Care Office received a complaint alleging facility does not provide adequate supervision resulting in day care children engaging in aggressive behaviors with other day care children

Continued on page 2

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20221004093724

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GENEVA CHILDRENS CENTER	FACILITY NUMBER: 304370859
	VISIT DATE: 11/03/2022

NARRATIVE

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During the investigation on 10/6/2022, LPA interviewed director, one staff, reviewed children files, received a copy of the children's roster, copies of incident reports, email communication records, and a picture showing a child injury from another child in care.

During the investigation, Director was interviewed on 10/6/22. Director stated she knew there was a problem with child (C6) back in July and that is why they had a talk with the parents of Child (C6) and decided to work together. Director stated when she communicated with (C6) parents in July, she informed the parents if things didn't improve by September they may have to look into ending the contract. When Director was asked if she have witnessed (C6) causing injury to other children in care, Director stated "Yes, I witness (C6) scratch child (C4) on the neck and I was literally a foot away."

During the investigation, LPA obtained a copy of the Accident Incident Log. The Accident Incident Report shows on 9/16/22 (C6) scratched another child (C4) over an altercation with a toy. Director was asked on 10/6/22 if the scratch broke skin, Director replied "Yes, I have a picture, would you like to see?" Picture reviewed on 10/6/22 shows the scratch on (C4) neck did break skin and red bruising. on 9/28/22 the Accident Incident Log shows (C6) had to be removed from dance class for touching another classmate.

Staff interview conducted on 10/6/22, staff stated witnessing (C6) hit children before and stated its just typical 4 year old behavior.

During the investigation, parent interviews were conducted. LPA tried contacting seven parents, four out of seven parents were able to be interviewed. Out of the four parents interviewed, three parents stated their child has been either scratched, hit, or pushed by (C6). One parent stated, they were informed by their child (C2), that (C6) made an inappropriate comment to (C2).

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20221004093724

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GENEVA CHILDRENS CENTER	FACILITY NUMBER: 304370859
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/03/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/17/2022 Section Cited CCR 101229(a)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director agreed to submit a plan of correction by POC due date as to how staff will supervise child (C6) so that (C6) is not causing inuries to other children in care. Director also agreed to create an agreement between the Parents of (C6) and the facility and submit the plan to LPA by POC due date.
	8 9 10 11 12 13 14	Based on interviews from staff, parents, records review, and picture observation it has been determined Child (C6) has caused injuries to multiple children in care. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20221004093724

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GENEVA CHILDRENS CENTER	FACILITY NUMBER: 304370859
	VISIT DATE: 11/03/2022

NARRATIVE

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Based on interviews and records reviewed the allegation referenced on this report is substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101229(a) please refer to attached 9099 (D).

LPA Thompson informed Director Amy Lussier that this report dated 11/3/2022 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Thompson informed the Director Amy Lussier to provide a copy of this licensing report dated 11/3/2022 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director Amy Lussier. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights and deficiencies were discussed. Director Amy Lussier was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

LIC9099 (FAS) - (06/04)

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