304370880-6-20-2023-06-CC-JHAN-CT9UXM-20230629155833

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370880
Report Date: 06/20/2023
Date Signed: 06/20/2023 10:43:22 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230531160143

FACILITY NAME:	KIDDIE ACADEMY OF TUSTIN		FACILITY NUMBER:	304370880
ADMINISTRATOR:	ESTRADA, ELAINA		FACILITY TYPE:	830
ADDRESS:	14501 NEWPORT AVENUE		TELEPHONE:	(714) 508-0005
CITY:	TUSTIN	STATE: CA	ZIP CODE:	92780
CAPACITY:	36	CENSUS: 24	DATE:	06/20/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Sylvia Carrillo		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff are not addressing cockroaches in the childcare
Staff do not keep the childcare clean and sanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 6/5/2023. Upon arrival LPA met with Assistant Director Sylvia Carrillo, to deliver complaint findings. Assistant Director guided LPA on a tour of the facility. LPA observed a total of 8 infant children with 2 infant staff and 16 toddler option children along with 3 toddler option staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 5/31/2023 the Orange County Child Care Office received a complaint alleging (1) Staff are not addressing cockroaches in the childcare (2) Staff do not keep the childcare clean and sanitary.

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230531160143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF TUSTIN	FACILITY NUMBER: 304370880
	VISIT DATE: 06/20/2023

NARRATIVE

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During the investigation on 6/5/2023, LPA interviewed seven staff, obtained the facility roster, retrieved Southwest Pest Control invoice and contract, and took pictures and videos of the facility inside and outside.

On 6/5/2023 at 11:53 am, staff interviews were being conducted inside the staff lounge. LPA observed a cockroach crawling on the floor near the refrigerator.

During staff interviews, staff were asked if they have observed insects inside or outside the facility. Out of six staff interviewed, three staff mentioned they have visually observed cockroaches inside the facility in areas like the kitchen, hallway, classrooms, and janitor closet. Staff witness seeing cockroaches inside the infant classroom by the sink, napkin holder, and refrigerator where food and bottles are stored. Some staff also expressed concerns about the cleanliness inside the classrooms and children’s restrooms. Some staff stated the janitors could do a better job.

After staff interviews were conducted, LPA inspected the janitors closet at 12:05 pm with Director present. LPA observed cockroaches on the ground, walls and pipe.

LPA entered the infant classroom at 12:07 pm and observed multiple cockroaches behind the refrigerator, cockroaches crawling up the counter and crawling into the base boards on the wall. Cockroaches were also observed inside the kitchen where food is prepped and stored.

In reference to the allegation staff do not keep the childcare clean and sanitary. Staff stated when they start their shift, they must sometimes clean the restrooms in the morning and vacuum although a janitorial service cleans in the evening. One staff interviewed stated in the morning the restrooms smell like urine and they have to sanitize and clean. While touring the inside of the facility, LPA observed carpets inside the classrooms with stains and toilet paper on the restroom floors.

Parent were interviewed on 6/7/2023 via phone call. Out of nine parents contacted, three were able to be interviewed. Parents interviewed did not divulge any information regarding the allegations.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 4

Control Number 06-CC-20230531160143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF TUSTIN	FACILITY NUMBER: 304370880
	VISIT DATE: 06/20/2023

NARRATIVE

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Based on LPA observation, interview with staff who mentioned seeing cockroaches in various areas of the facility and inside the infant classroom and expressing concerns about the cleanliness of the facility, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency sections 101238 Buildings and Grounds and 101638.1 General Sanitation.

Exit interview conducted and report was reviewed with the Assistant Director Sylvia Carrillo. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights and deficiencies were discussed. Assistant Director Sylvia Carrillo was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230531160143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF TUSTIN	FACILITY NUMBER: 304370880
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/20/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/04/2023 Section Cited CCR 101238(a)(1)	1 2 3 4 5 6 7	101238 Buildings and Grounds (a)The child care center shall be clean, safe, sanitary... at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met evidence by:	1 2 3 4 5 6 7	Assistant Director stated they have scheduled a date to fumigate the childcare center by POC due date. Assistant Director will also provide a written preventative maintenance plan to licensing department by 7/4/2023.
	8 9 10 11 12 13 14	Based on observation and interviews with staff members stating they have observed cockroaches in different areas of the childcare center on different dates. This is a potential Health and Safety risk to the children in care.	8 9 10 11 12 13 14
Type B 07/04/2023 Section Cited CCR 101638.1(e)(2)	1 2 3 4 5 6 7	101638.1 General Sanitation (e) (e) Washing, cleaning and sanitizing requirements for areas used by staff and children, or for areas that children have access to, shall include: (1) Floors, except those carpeted, shall be vacuumed or swept and mopped with a disinfecting solution at least daily, or more often if necessary.	1 2 3 4 5 6 7	Assistant Director stated they will thoroughly clean the floors on a daily basis.
	8 9 10 11 12 13 14	Based on observation and interviews with staff members stating the restrooms and floors are not being cleaned by the janitors, this is a potential Health and Safety risk to the children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023

LIC9099 (FAS) - (06/04)

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