304370921-3-13-2024-06-CC-JHAN-D3DVLE-20240315163145

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370921
Report Date: 03/13/2024
Date Signed: 03/13/2024 09:39:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2024 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240117085913

FACILITY NAME:	MONTESSORI LEARNING CENTER		FACILITY NUMBER:	304370921
ADMINISTRATOR:	DAVIS, JEANNETTE		FACILITY TYPE:	850
ADDRESS:	331 NORTH HARBOR BLVD.		TELEPHONE:	(714) 999-6618
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92805
CAPACITY:	45	CENSUS: 10	DATE:	03/13/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Rita Seth - Assistant Director		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Facility is odoriferous.
Staff did not provide adequate supervision, resulting in a day care child being bitten.
Staff did not meet a day care child's diapering needs.
Day care child sustained unexplained injuries while in care.
Facility staff did not follow injury reporting requirements.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 1/24/2024. Upon arrival LPA met with Assistant Director Rita Seth, to deliver complaint findings. At 9:00am Assistant Director took LPA on a tour of the facility and census was taken. Director was not at the facility during today’s visit. LPA observed a total of 10 preschool age children and 2 staff, children were playing indoors. During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240117085913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI LEARNING CENTER	FACILITY NUMBER: 304370921
	VISIT DATE: 03/13/2024

NARRATIVE

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The Department received a complaint on 1/17/2024 alleging 1) Facility is odoriferous,
2) Staff did not provide adequate supervision, resulting in a day care child being bitten
3) Staff did not meet a day care child’s diapering need, 4) Day care child sustained unexplained injuries while in care, 5) Facility staff did not follow injury reporting requirements.

The complaint party (CP) disclosed they were concerned the staff are not properly supervising the children in care due to the multiple injuries Child #1 (C1) sustained while in care. On the evening of 1/16/24 CP observed C1 had a big bump on C1’s forehead. CP was not notified of the bump during pick up. Another incident that occurred was a biting incident at C1. Staff immediately notified CP and handled it properly. CP disclosed there was an incident when C1 was not properly wiped, in which, it caused diaper rash.

During the investigation LPA Odom interviewed the complainant party, 6 staff members, and 4 parents. LPA reviewed the children’s roster, personnel records, e-mail threads, diapering policies, staff meeting agenda, and pictures taken. LPA did not interview children; children had limited vocabulary did not qualify for interview.

During an interview on 1/24/24, Staff #6 (S6) stated on 1/18/24 S6 received an e-mail from CP alleging on the evening of 1/16/24 CP observed C1 had a large bump on their forehead. On 1/18/24 S6 reviewed the classroom and outdoor video footage from the hours of 10:31am to 6:03pm when C1 was at the childcare center. According to the video footage S6 observed C1 sat on the floor for circle time until 11:00am, after that they had 45min to 1hr of Montessori and C1 was at the table doing activities. Then C1 ate lunch at 12:00pm and got ready for nap at 12:30pm. The children napped until 2:45pm, after the children got up C1 ate their snack. At 3:30pm to 4:00pm children went outside for afternoon outdoor play, in which, C1 was playing with other children, running around, on one occasion C1 was riding on top of the bike but never fell. C1 went on the small slide without incident. The children returned from outdoor play, washed their hands, and began to do an art project and free play until 6:03pm when C1 was picked up. During pick up, S6 observed that C1 dropped himself to the ground a couple times and Parent #1 (P1) picked up C1 from the ground. In the recording S6 never observed C1 bump their head on anything or bump themselves into another child. C1 never cried the entire day.
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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240117085913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI LEARNING CENTER	FACILITY NUMBER: 304370921
	VISIT DATE: 03/13/2024

NARRATIVE

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S6 stated their protocol for head injuries is to care for the wound, write an incident report, and call parents immediately. S6 stated they recently reviewed reporting requirements with staff due to a complaint, that staff were calling parents too much reporting every incident. S6 stated the children are being potty trained in the classroom and staff assist the child with pulling down their pull ups and child cleaning themselves front to back.

LPA Odom interviewed 5 staff members on 1/24/24. All the staff disclosed they never observed C1 fall, hit their head, or cry on 1/16/24. All the staff recall C1 being in a happy mood, playing with friends and being a calm child. Staff #1 (S1) stated on 1/16/24 C1 went outside to play on the playground only once that day for 30 minutes and C1 never cried or observed a bump on C1’s forehead. The ratio was low that day, 9 children and 2 staff. Staff #2 (S2) stated they observed C1 was in a good mood, playing with the cars on the table until P1 picked up C1 and C1 threw themselves on the ground twice because C1 did not want to leave the childcare center. S2 stated that after 4:00pm when they returned from outdoor play S2 washed and wiped C1’s face and S2 did not observe any marks on C1’s face. Staff #5 (S5) stated when P1 arrived to pick up C1, C1 threw themselves on the ground twice because C1 did not want to leave. S5 stated they helped C1 get up and checked to see if C1 had hurt themselves but C1 did not have any marks on their face right before C1 left the facility. All the staff are familiar with the protocols when a child sustains an injury. All the staff disclosed they practice potty training in the classroom and staff assist children with wiping standing up.

LPA attempted to interview 15 parents on 2/14/24 and 3/8/24, however only 4 parents were available for interviews. Three out of four parents did not have any concerns about the childcare facility and were satisfied with the childcare center. Parent #3 (P3) stated they were not happy when their child was exposed to hand, foot, and mouth disease for the first time.

LPA inspected the classroom for lingering odor, both preschool classrooms were observed to be clean, sanitary and there weren’t any lingering odors inside the classrooms or bathrooms. LPA observed there were small toilets for preschool age children that are potty training.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20240117085913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI LEARNING CENTER	FACILITY NUMBER: 304370921
	VISIT DATE: 03/13/2024

NARRATIVE

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Based on LPA’s facility inspection, observations, interviews conducted with complainant party, 6 staff, 4 parents and records reviewed it was determined there was insufficient evidence that C1 sustained a bump on the forehead at the childcare center, and staff was not supervising C1, nor facility has a lingering odor and staff are not properly changing C1’s diaper. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Assistant Director, Rita Seth. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Carmen Odom	TELEPHONE: (714) 703-2819
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024

LIC9099 (FAS) - (06/04)

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