304370933-1-21-2022-06-CC-THOO-CAYQF2-20220124110706

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370933
Report Date: 01/21/2022
Date Signed: 01/21/2022 10:34:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2021 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20211026100556

FACILITY NAME:	RAINBOW KIDS ACADEMY		FACILITY NUMBER:	304370933
ADMINISTRATOR:	CYRANO ANTONY		FACILITY TYPE:	850
ADDRESS:	12914 HAZEL AVENUE		TELEPHONE:	(714) 638-8210
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	53	CENSUS: 20	DATE:	01/21/2022
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Evelyn Rodriguez, Assistant Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not ensure daycare child turned in assigments.
Staff did not provide adequate supervision.

INVESTIGATION FINDINGS:

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On 01/21/2022, Licensing Program Analyst (LPA) Tran conducted an in-person inspection to deliver the finding regarding the above complaint allegations. LPA Tran met with Evelyn Rodriguez, Assistant Director. The Covid-19 Emergency Response questionnaires were asked. A tour around the facility was conducted, and a census was taken. Observed at the time of the visit was a total of 20 preschool children and 6 staff members. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

(Continued next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20211026100556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY	FACILITY NUMBER: 304370933
	VISIT DATE: 01/21/2022

NARRATIVE

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(Page 2 of Report)

On 10/26/2021, the Department received a complaint alleging Staff did not ensure daycare child turned in assignments and Staff did not provide adequate supervision. Reporting Party (RP) stated the daycare had agreed to teach RP’s child during daycare since the child was doing school online and they agreed to ensure assignments were complete. The elementary school teacher called RP to let RP know that C1 had not turned in homework for 3 months. RP also stated the child came home with a mark on the child’s back. RP did not know when the incident occurred; did not have the photo of the mark. RP stated RP will email LPA Nguyen the contract regarding picking up and helping with homework along with the email from the elementary teacher about being late on turning in the assignment for the children’s homework. LPA has never received any emails or documents from RP.

During the staff interview, S1 disclosed that picking up and helping the children with homework are extra services the facility offers to the parents without additional cost and are not listed in the contract. S1 stated it must be C1’s mother that filed the complaint against the facility because the mother did not pay the tuition for about 3 weeks in October 2021. All interviewed staff stated S1 helps the children with their homework.
All interviewed staff denied witnessing any child being stomped by other children and no child complaint to staff members that any child being stomped on any child. Staff members stated they provided supervision to children at all times.

LPA Nguyen reviewed the children’s files and there’s no agreement from facility to pick up or helping the children with homework.

LPA Nguyen attempted to interview subject children three different times, but they were not available for interviews. LPA Nguyen interviewed two additional children who indicated that they did not know about any children turning in homework late at school; interviewed children shared that they like the facility and never witness any friends that stomp over or hurt other friends.
LPA Nguyen contacted four parents by phone and was able to interview one parent. Interviewed parent stated they like the facility, all staff members are very nice, and they did not have any concern or issue with the facility.

(Continue next page)

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20211026100556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY	FACILITY NUMBER: 304370933
	VISIT DATE: 01/21/2022

NARRATIVE

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(Page 3 of Report)

Based on the information gathered from LPAs' interviews and reviewing records, there is insufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove Staff did not ensure daycare child turned in assignments as was agreed to in the contract and Staff did not provide adequate supervision did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the director. First level appeal is to Regional Manager, address is above on the report.

(End of Report)

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 3