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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370933
Report Date: 01/15/2025
Date Signed: 01/15/2025 02:54:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241119111006
FACILITY NAME:RAINBOW KIDS ACADEMYFACILITY NUMBER:
304370933
ADMINISTRATOR:CYRANO ANTONYFACILITY TYPE:
850
ADDRESS:12914 HAZEL AVENUETELEPHONE:
(714) 638-8210
CITY:GARDEN GROVESTATE: CAZIP CODE:
92841
CAPACITY:53CENSUS: 22DATE:
01/15/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Evelyn Rodriquez (Director)TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee does not ensure outside play area is free from hazards.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 11/25/2024. LPA met with Program Director Evelyn Rodriquez and informed Director the purpose of the visit. The Program Director guided LPA on a tour of the facility and a census was taken. The overall observed census was 3 staff members and 22 preschool-age children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 11/21/2024, the Department received a complaint filed with the Licensing Office alleging that the Licensee does not ensure outside play area is free from hazards.
During the investigation, LPA conducted observation during facility’s inspection on 11/25/2024. LPA Trinh interviewed 6 staff members, 6 children, and 6 parents.
Continued Page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20241119111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW KIDS ACADEMY
FACILITY NUMBER: 304370933
VISIT DATE: 01/15/2025
NARRATIVE
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Page 2.
During the inspection on 11/25/2024, LPA observed play structure Caterpillar jumper and the Kitchen dramatic play set had broken pieces. Director also observed, confirmed that the Caterpillar jumper and the Kitchen dramatic play set had broken pieces and removed the broken items from the playground. All six (6) interviewed parents, and three (3) of six (6) interviewed children did not express any concerns about allegation about the staff.

Based on LPA’s observation and interviews, the preponderance of evidence standard has been met, therefore the above allegation is SUBSTANTIATED. Violation of California Code of Regulations, Title 22, Division 12, CCR 101238.2 (d) (2) Outdoor Activity Space was observed and cited on the attached 9099D.

An exit interview was completed. The report was reviewed and discussed. The Director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20241119111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW KIDS ACADEMY
FACILITY NUMBER: 304370933
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2025
Section Cited
CCR
101238.2(d)(2)
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101238.2 Outdoor Activity Space (d) The surface of the outdoor activity space shall be maintained: (2) Free of hazards including, but not limited to, holes, broken glass and other debris, and dry grasses that pose a fire hazard. This requirement is not met as evidenced by:
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The Director stated that broken playground materials would be removed. The LPA observed that two playground toys had already been removed.
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Based on observation and interviews, the license did not comply with the section cited above by means of having broken caterpillar jumping and kitchen set dramatic play structure in the playground, which posed a potential health, safety, or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241119111006

FACILITY NAME:RAINBOW KIDS ACADEMYFACILITY NUMBER:
304370933
ADMINISTRATOR:CYRANO ANTONYFACILITY TYPE:
850
ADDRESS:12914 HAZEL AVENUETELEPHONE:
(714) 638-8210
CITY:GARDEN GROVESTATE: CAZIP CODE:
92841
CAPACITY:53CENSUS: 22DATE:
01/15/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Evelyn Rodriquez (Director)TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not follow protocals to prevent the spread of lice.
Staff do not ensure that linens used by multiple children are laundered and sanitized between use.
Staff did not keep the facility free of pest.
Licensee does not ensure healthful accommodations.
Licensee does not ensure water fountains are clean and sanitary.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 11/25/2024. LPA met with Program Director Evelyn Rodriquez and informed Director the purpose of the visit. The Program Director guided LPA on a tour of the facility and a census was taken. The overall observed census was 3 staff members and 22 preschool-age children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 11/21/2024, the Orange County Child Care Office received a complaint alleging: (1) Staff did not follow protocols to prevent the spread of lice, (2) Staff do not ensure that linens used by multiple children were laundered and sanitized between use, (3) Staff did not keep the facility free of pest, (4) Licensee does not ensure healthful accommodations, and (5) Licensee does not ensure water fountains are clean and sanitary. Continued Page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20241119111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW KIDS ACADEMY
FACILITY NUMBER: 304370933
VISIT DATE: 01/15/2025
NARRATIVE
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Page 2.
During the investigation, LPA conduct observations on facility’s visits on 11/25/24 and on 1/15/25, Trinh interviewed 6 staff members, 6 children, and 6 parents. LPA Trinh also reviewed records: these included the LIC 500 Personnel Report, LIC 9040 Children’s Roster, a receipt for the pest control services plan, the Personnel Handbook, Costco invoices, and receipts from other stores for supplies such as trash bags, vinyl gloves, cleaning products, napkins, bath tissues, and the Parent Handbook.

Regarding the allegation “Staff did not follow protocols to prevent the spread of lice.”, LPA conducted observations on 11/25/24 and on 01/15/25, staff conducted health checks upon children’s arrival. All interviewed staff members stated that they call the parents, separate the child who has lice from others, send them home for treatment, and allow them to return once they are cleared of lice. Staff stated that staff disinfect the entire classroom, clean the counters, cots, and blankets, and wash all the toys. Three (3) out of six (6) interviewed children stated that teachers check their heads in the morning. All six (6) interviewed parents did not have any concerns with the facility and did not make disclosures related to the allegation.

Based on observation, interviews and record reviews, there is not a preponderance of evidence to prove that staff did not follow protocols to prevent the spread of lice.

Regarding the allegation “Staff do not ensure that linens used by multiple children are laundered and sanitized between use.”. During visits, LPA observed facility has clean linen and kept the line separately in each child’s cubby. Interviewed staff members stated that staff will provide children with extra clean linens and clean blankets if the child forgets to bring theirs from home. Additionally, all staff members mentioned that Staff #4 (S4) and Staff #5 (S5) take turns washing the linens and blankets. Three (3) out of six (6) interviewed children and six (6) interviewed parents did not disclose any information related to the allegation.

Based on LPA's observations and interviews, there is no preponderance of evidence to prove that staff do not ensure that linens used by multiple children are laundered and sanitized between use.

Regarding the allegation “Staff did not keep the facility free of pests.”. During the facility’s inspections on 11/25/24 and 01/15/25, LPA did not observe pet droppings. During interviews, five (5) of six (6) staff members stated pet droppings were not observed in the facility. Staff also mentioned that pest control services were utilized to ensure the center remains in good condition. Continued Page 3.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20241119111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW KIDS ACADEMY
FACILITY NUMBER: 304370933
VISIT DATE: 01/15/2025
NARRATIVE
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Page 3.
Three (3) out of six (6) interviewed children, and six (6) interviewed parents did not disclose any information related to the allegation. During record reviews, LPA reviewed facility’s receipt for the pest control service plan for the facility every quarter.

Based on the LPA's observation, interviews, record reviews, and observations, there is not a preponderance of evidence to prove that staff did not keep the facility free of pests.

Regarding the allegation “Licensee does not ensure healthful accommodations.”, during the facility’s inspection, LPA observed that each of the children’s restrooms was stocked with toilet paper and soap for use. Additionally, there is a shelf for storing extra toilet paper and soap. All interviewed staff members reported that tissues, toilet paper, and soap are consistently available in the children’s restroom. Additionally, staff member S4 conducts a thorough walk through of the facility every morning to inspect and replenish any missing supplies. Three (3) out of six (6) interviewed children reported that restroom supplies are always available. Child #1 (C1) mentioned that if the classroom runs out of toilet paper, staff members will borrow supplies from another classroom. Additionally, six (6) interviewed parents did not disclose any information related to the allegation. During record reviews, LPA reviewed facility copies of receipts from Costco, Aldi, and Stater Bros, showing that the center has purchased cleaning supplies monthly and as needed. If additional supplies are needed, the Director will distribute them.

Based on observations, interviews, and record reviews, there is not a preponderance of evidence to prove that the Licensee does not ensure healthful accommodations.

Regarding the allegation “Licensee does not ensure water fountains are clean and sanitary.”, during the facility’s inspections, LPA observed the drinking fountain was clean, and children had water bottles labeled with their names. All interviewed staff members confirmed that S4 conducts a walk through of the facility, cleaning areas such as the drinking fountain and playground before the children go outside to the yard. Additionally, the staff member assigned to the drinking fountain area is responsible for ensuring it is clean and ready for the children to use. The interviewed staff also mentioned that most children bring water bottles labeled with their names. Interviewed children and parents did not disclose concern related to the allegation.
Continued Page 4.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20241119111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW KIDS ACADEMY
FACILITY NUMBER: 304370933
VISIT DATE: 01/15/2025
NARRATIVE
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Page 4
Based on observations and interviews, there is not a preponderance of evidence to prove that the Licensee does not ensure water fountains are clean and sanitary.

Based on the information gathered from LPA’s observations, interviews, and record reviews, there is insufficient evidence to corroborate the allegations: 1) Staff did not follow protocols to prevent the spread of lice, 2) Staff do not ensure that linens used by multiple children are laundered and sanitized between use, 3) Staff did not keep the facility free of pest, 4) Licensee does not ensure healthful accommodations. 5) Licensee does not ensure water fountains are clean and sanitary. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility, therefore the listed allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7