304371104-9-3-2025-06-CC-NKTN-DLMRDP-20250918125613

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371104
Report Date: 09/03/2025
Date Signed: 09/03/2025 02:05:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Soo Jin Jung

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250710134327

FACILITY NAME:	GODDARD SCHOOL, THE		FACILITY NUMBER:	304371104
ADMINISTRATOR:	SCHWAB, JENNIFER		FACILITY TYPE:	830
ADDRESS:	20455 ALTON PARKWAY		TELEPHONE:	(949) 393-1220
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	40	CENSUS: 28	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Director, Mary Zenk		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not taking precautions to mitigate the spread of illness

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 9/3/2025, Licensing Program Analyst (LPA) Jung conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Mary Zenk, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 28 infant children and 11 infant staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 7/10/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Reporting Party (RP) alleged that staff are not taking precautions to mitigate the spread of illness.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20250710134327

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GODDARD SCHOOL, THE	FACILITY NUMBER: 304371104
	VISIT DATE: 09/03/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

On 7/17/2025, LPA made an unannounced visit to the facility and interviewed seven (7) staff. All staff interviewed stated that they follow the school’s Sick Policy when it comes to children showing signs of illness. Staff stated that they communicate with administrative staff when children are showing symptoms, then the administrative staff contact authorized representatives to notify them of children’s illness. Staff stated that it is the discretion of the administrative staff whether children should be sent home, but in general, children are sent home for fevers and other communicable diseases. According to staff interviewed, when children are sent home for illnesses, they are sent home with a Wellness Plan that outlines the reason they are being sent home and on what date they can return to school.

Facility director provided LPA with Sick Policy, copies of Wellness Plans, and other documents pertinent to the investigation.

Children could not be qualified for interviews. Nine (9) parents were interviewed. 1 out of 9 parents interviewed expressed concern regarding their child being sick often but shared that they understood it was part of being newly enrolled in a facility and that the facility was doing well communicating their child’s illnesses. Other parents interviewed did not provide any concern regarding the allegations.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff are not taking precautions to mitigate the spread of illness: although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited.

Report was reviewed with Director, Mary Zenk and Notice of Site Visit was given which must remain posted for 30 days.

SUPERVISOR'S NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2