304371104-9-3-2025-06-CC-NKTN-DM3W4W-20251002165810

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371104
Report Date: 09/03/2025
Date Signed: 09/03/2025 02:02:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Soo Jin Jung

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250730120503

FACILITY NAME:	GODDARD SCHOOL, THE		FACILITY NUMBER:	304371104
ADMINISTRATOR:	SCHWAB, JENNIFER		FACILITY TYPE:	830
ADDRESS:	20455 ALTON PARKWAY		TELEPHONE:	(949) 393-1220
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	40	CENSUS: 28	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Director, Mary Zenk		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff are not feeding bottles to infant as needed
Staff are not changing infant's diapers as needed

INVESTIGATION FINDINGS:

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On 9/3/2025, Licensing Program Analyst (LPA) Jung conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Mary Zenk, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 28 infant children and 11 infant staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 7/30/2025, the Orange County Regional Child Care Licensing Office received a complaint with two allegations listed above: Reporting Party (RP) alleged that (1) staff are not feeding bottles to infant as needed, and (2) staff are not changing infant's diapers as needed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250730120503

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GODDARD SCHOOL, THE	FACILITY NUMBER: 304371104
	VISIT DATE: 09/03/2025

NARRATIVE

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On 8/7/2025, LPA made an unannounced visit to the facility and interviewed four (4) staff. All staff interviewed stated that children’s diapers are checked every 1 to 2 hours and as often as needed throughout the day. Diaper changes are documented by staff on the facility’s communication app for parents. Staff also stated that children are fed during scheduled mealtimes, but feeding schedules may vary between children. If children refuse their bottle/food, staff attempt to feed them again after a little break. Staff stated that, per school policy, all leftovers are thrown out by the end of the day instead of being sent home. Staff added that they document children’s bottle/food intake on the communication app for parents. The app allows staff to specify how much each child has eaten: all, most, some, or none of their food.

Facility director provided LPA with classroom schedules and other documents pertinent to the investigation.
Children could not be qualified for interviews. Nine (9) parents were interviewed. Parents interviewed did not provide any concern regarding the allegations.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff are not feeding bottles to infant as needed, and (2) staff are not changing infant's diapers as needed: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited.

Report was reviewed with Director, Mary Zenk and Notice of Site Visit was given which must remain posted for 30 days.

SUPERVISOR'S NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

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