304371125-1-10-2022-06-CC-RLOZ-CBPMPF-20220216084704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371125
Report Date: 01/10/2022
Date Signed: 01/10/2022 02:01:58 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2022 and conducted by Evaluator Mahnaz Malek

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220106115618

FACILITY NAME:	HERITAGE CHRISTIAN PRESCHOOL		FACILITY NUMBER:	304371125
ADMINISTRATOR:	BRAUN, WENDY		FACILITY TYPE:	850
ADDRESS:	22081 HIDALGO		TELEPHONE:	(949) 598-9166
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	60	CENSUS: 42	DATE:	01/10/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Directors Ms. Braun and Ms. Munson		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Day care is out of ratio

INVESTIGATION FINDINGS:

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On 1/10/22 Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted an investigation regarding the above allegation. LPA met with director, Wendy Braun and co director, Melanie Munson. The Covid-19 Emergency Response questionnaire was reviewed and answered by Ms. Munson. LPA toured the preschool program and took census. LPA observed a group of 24 children with 3 staff in one classroom and a group of 18 children with 3 staff on the playground. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Our office has received an anonymous complaint regarding the above allegation. According to complaint report, it was stated at about 9 AM on Tuesdays and Wednesdays, staff # 1's class is out of ratio. It was also stated the number of children with staff # 1 were between 19-21 children without any assistants.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Mahnaz Malek	TELEPHONE: (714) 292-9851
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220106115618

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERITAGE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 304371125
	VISIT DATE: 01/10/2022

NARRATIVE

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Today LPA discussed the allegations with the director, Ms. Braun and co-director, Ms. Munson. They both denied the allegation. They stated they were never out of ratio and they had enough staff to cover the number of children. Ms. Munson stated she is checking all the classrooms to make sure they are in ratio. She is available to help if any classroom is out of ratio. LPA interviewed the staff mentioned on the report. (Staff # 1). Staff # 1 stated maximum number of children in her class has been 17 children with her and either staff # 2 or staff # 4. She said she had never been left alone with more than 12 preschool children. LPA also interviewed staff # 2 and 4 which denied the allegation. They stated children are normally in their own classrooms except for occasions such as playground and special activities which they get combined. The staff have their own group of children when they are combined. LPA also interviewed the other staff from other classrooms. They also denied being left alone with more than 12 children.
LPA reviewed the days mentioned on the report (Tuesdays and Wednesdays around 9:00 am). LPA reviewed the sing in/out sheets for the children for Tuesdays and Wednesdays of 12/21/21, 12/22/21, 12/28/21, 12/29/21, 1/4/2022, and 1/5/22. LPA also reviewed the time cards of staff for those mentioned days before 9:00 am. According to the reviewed documents:
On Tuesday 12/21/21 before 9:00 am there were 13 children and 3 staff present.
On Wednesday 12/22/21 before 9:00 am there were 14 children and 4 staff present.
On Tuesday 12/28/21 before 9:00 am there were 12 children and 2 staff present.
On Wednesday 12/29/21 before 9:00 am there were 9 children and 2 staff present.
On Tuesday 1/4/22 before 9:00 am there were 24 children and 3 staff present.
On Wednesday 1/5/22 before 9:00 am there were 51 children and 4 staff present.
According to director, and co-director they were also present for the above dates, however there were no documents to show the hours for the director and co-director.
Based on the interviews conducted with the total of 9 staff, obtaining documents of staffs' time cards, children's sign in/out sheets, there is not enough proof or evidence to support the allegation due to not having the exact hours for director and co-director. This agency has investigated the complaint alleging "Day care is out of ratio"; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove, the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.
In the area which was investigated, no deficiency was cited today.
Reports end here.

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Mahnaz Malek	TELEPHONE: (714) 292-9851
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2022

LIC9099 (FAS) - (06/04)

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