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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371143
Report Date: 01/04/2023
Date Signed: 01/04/2023 12:05:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2022 and conducted by Evaluator Dean Valencia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20221228163445
FACILITY NAME:GUIDEPOST MONTESSORI FOOTHILL RANCHFACILITY NUMBER:
304371143
ADMINISTRATOR:SOLIMAN, RENAHFACILITY TYPE:
830
ADDRESS:26462 TOWN CENTRE DRIVETELEPHONE:
(949) 340-1695
CITY:FOOTHILL RANCHSTATE: CAZIP CODE:
92610
CAPACITY:54CENSUS: 32DATE:
01/04/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Ivana Cantuna, Head of SchoolTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Roof Leaks in Foyer and in Infant room.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 1/4/23. LPA met with Head of School Ivana Cantuna, and LPA conducted a tour of the facility and census of children was taken. LPA observed 8 infants in care with 4 infant staff, and 23 toddlers in care with 6 toddler staff.

During today's inspection, LPA interviewed eight staff, and conducted a physical plant inspection of the infant/toddler center, and email correspondance provided by facility were gathered and reviewed. During these physical plant inspections, LPA made observations of facility, staff, and children. During LPA's observations of the infant classrooms, LPA did not oberve the facility in violation any Title 22 Regulations related to the above allegation. Staff were interviewed by LPA, and during the interviews staff did not provide any information to support a preponderance of evidence for the allegation.
(continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20221228163445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371143
VISIT DATE: 01/04/2023
NARRATIVE
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(page 2)
Email correspondence gathered and reviewed showed that the 'Facilities Group' which is a group of maintenance personnel that maintain the facility as well as other Guidepost Montessoris in the area, have begun the process for fixing the roof to prevent leaks in the future, as well as inquiring into whether further fixing in the ceiling or roof need to be done. An interview was done with the maintenance personnel for the facility as well. They stated that by the end of the month the roof will be fully fixed, and a mold test of some sort will be done above the ceiling panel in the infant nap room. This information will be forwarded to LPA once completed. This process was initiated on 11/8/22. Also, from LPA's observations and interviews with eight staff total, LPA determined that the infant's health and safety were not directly affected by this leak, and based on the correspondence gathered, the leak is in the process of being fixed.

Based on this gathered information over the course of LPA's investigation the allegation Roof leak in the foyer and infant room, was not determined to have a preponderance of evidence to support it. In addition to this, LPA was unable to demonstrate that this allegation or that the facility at any point in the past was out of compliance of Buildings and Grounds Title 22 Regulations. LPA was unable to make the determination from the information gathered that this allegation did not ever occur, or that there wasn't a preponderance of evidence to support this allegation, at some point. Due to this reasoning the most factual finding on the allegation, with all available information to LPA during the investigation is unsubstantiated. Based on all this information LPA gathered, the preponderance of evidence standard for the allegation was not met, therefore the allegation is found to be unsubstantiated. Based on all of the information LPA gathered, LPA was not able to determine that this allegation was false or untrue. Therefore LPA cannot make the determination that this allegation is unfounded; and the most accurate finding would remain at unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.
SUPERVISOR'S NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2