304371180-4-9-2024-06-CC-PMAA-D4CTZX-20240415151100

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371180
Report Date: 04/09/2024
Date Signed: 04/09/2024 02:08:56 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2024 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240227101741

FACILITY NAME:	LOOK WHO'S LEARNING PRESCHOOL		FACILITY NUMBER:	304371180
ADMINISTRATOR:	ASHLEY BUCKNER		FACILITY TYPE:	830
ADDRESS:	5802 SANTA CATALINA AVE.		TELEPHONE:	(714) 893-1980
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92845
CAPACITY:	27	CENSUS: 15	DATE:	04/09/2024
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Assistant Director, Adame, Kasa		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff hits day care children.
Staff handles day care children in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 03/05/2024. Upon arrival LPA met with Adame, Kasa, Assistant Director who accompanied LPA on a tour of the facility. Census was taken as follow: 8 infant children with 2 staff members and 7 napping toddlers with 1 staff member. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 02/27/2024 a complaint was filed with the Department alleging that staff hits day care children and staff handles day care children in a rough manner. During the investigation, interviewed 5 staff members, obtained a copy of the children’s roster and the personnel report.

Continued on 9099C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240227101741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LOOK WHO'S LEARNING PRESCHOOL	FACILITY NUMBER: 304371180
	VISIT DATE: 04/09/2024

NARRATIVE

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Page 9099C

Complainant alleged that a staff is constantly hitting the children on their back when trying to get them to sleep. complainant stated that this staff doesn’t pat them the children, the staff hits them so hard on their back. Complainant also stated that staff drags the children across the room to the restroom or to get them to do something.

During the staff interviews, Staff #1 (S1) disclosed that, while walking in the classroom, S1 observed a child crawling under the changing table. Staff #4 (S4) grabbed the child with one hand, pulled the child up and put the child away from the changing table. S4 admitted that S4 was alone with 3 babies, S4 was changing a baby's diaper at the changing table, another child crawled between S4's legs, S4 reached down, grabbed the child with the sweater, spung the child with one hand, and another hand was holding the other child on the changing table. S4 stated S4 grabbed and pulled the child for “safety reasons” to prevent the child from getting hurt .

During LPA interviews with S4 who also admitted that S4 hands are loud when S4 puts the children to sleep. S5 stated that when S4 patted the children to sleep, S4's hands sounded loud, but it is really the children’s clothes that make the loud sounds, it is not hard or S4 trying to hurt the children.

LPA called 6 parents; LPA was able to interview 2 parents on 3/15/24. All parents interviewed made no disclosures.

Based on the information gathered from LPA's interviews with 5 staff members, and 2 parents, it has been determined that facility staff pat the children hard, and the staff handled a child in a rough manner. The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101223(a)(2) Personal Rights are being cited on the attached LIC9099D.

Assistant Director was informed that this licensing report dated 4/09/2024 documents one “Type A” citation(s). Type A citation(s) must be posted for 30 consecutive days during the hours that children are in care as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Continued on 9099C

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20240227101741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LOOK WHO'S LEARNING PRESCHOOL	FACILITY NUMBER: 304371180
	VISIT DATE: 04/09/2024

NARRATIVE

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LPA also informed Assistant Director that a copy of this licensing report must be provided to parents or guardians of all clients currently enrolled by the next business day or by the next day the children are in care, a copy of this report must be provided to the parents or guardians of all newly enrolled clients for 12 months from the date of this report, and signed Acknowledgement of Receipt of Licensing Report (LIC 9224) form, or another written equivalent statement, must be placed in the child's file for verification of receipt of the report.

Exit interview was conducted with the Assistant Director, Adame, Kasa. Notice of Site Visit was posted during the visit. Assistant Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20240227101741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LOOK WHO'S LEARNING PRESCHOOL	FACILITY NUMBER: 304371180
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/09/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 04/09/2024 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223(a)(2) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. This requirement was not met evidence by:	1 2 3 4 5 6 7	Licensee stated she provided personal rights training to staff already during the inspection on 03/05/2024.
	8 9 10 11 12 13 14	Based on interviews conducted by LPA, it was determined that the facility staff patted the children hard, and the staff handles a child in a rough manner. This poses an immediate risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

LIC9099 (FAS) - (06/04)

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