304371233-8-19-2022-06-CC-PMAA-CHNST6-20220826140900

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371233
Report Date: 08/19/2022
Date Signed: 08/19/2022 03:26:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2022 and conducted by Evaluator Stella Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220531122318

FACILITY NAME:	GUIDEPOST MONTESSORI AT LAS FLORES		FACILITY NUMBER:	304371233
ADMINISTRATOR:	BARTOLOME, KRISTA		FACILITY TYPE:	850
ADDRESS:	28672 DEERPATH		TELEPHONE:	(949) 339-2010
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	77	CENSUS: 20	DATE:	08/19/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Lisa Kathleen, Interim Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Personal Rights - Children in care were not accorded dignity in relationships with staff and other persons.

INVESTIGATION FINDINGS:

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On 08/19/2022 Licensing Program Analyst, Stella Gutierrez made an unannounced visit to Guidepost Montessori at Las Flores for the purpose of to deliver findings and conclude an investigation of a complaint for the above mention alleged allegation that was received on 05/31/2022. LPA was met by Interim director, Lisa Kathleen who was explained the reason for today’s visit.

A review of the Facility Personnel Report Summary conducted on 08/19/2022 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 05/31/2022 it was reported that the children in care were not accorded dignity in relationships with staff and other persons. LPA, Gutierrez was able to interview the reporting party on 06/03/2022 via phone call. During the interview it was stated by the reporting party that the staff at this childcare center favor certain children over others based on their race or cultural background. The reporting party stated that there were suspicions of reverse discrimination at the facility in classroom Children’s House 2. Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Stella Gutierrez	TELEPHONE: (714) 293-5262
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220531122318

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI AT LAS FLORES	FACILITY NUMBER: 304371233
	VISIT DATE: 08/19/2022

NARRATIVE

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On 06/06/2022 LPA, Gutierrez conducted an unannounced investigation inspection and met with then director, Kristaloi (Krista) Bartolome. All staff stated that instead of accommodating a child with their challenges, the children are just transferred to a different classroom where the behavior persist.

On 07/18/2022-07/19/2022, 08 Parent interviews were conducted via phone calls.
Parent #1 stated that the facility management does not communicate with the parents and that there is no support from the facility. It was also stated from P1 that the staff seem overwhelmed. P7 stated that the teachers at the facility seemed overwhelmed and had a really hard time at the facility. P7 also stated that there was lot of fighting and hitting going on the facility and instead of the facility handling it, the children are just moved around to different classrooms.

Based on interviews conducted and statements from Staff and Parents, the allegation of personal rights that the children were not accorded dignity in relationships with staff and other persons is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with interim director, Lisa Kathleen. This report was reviewed, and a copy provided. A notice of site visit was provided and must be posted for 30 days in a prominent area.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Stella Gutierrez	TELEPHONE: (714) 293-5262
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2022

LIC9099 (FAS) - (06/04)

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