304371248-8-17-2023-06-CC-JHAN-CUWTCB-20230821143627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371248
Report Date: 08/17/2023
Date Signed: 08/17/2023 02:41:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230807115533

FACILITY NAME:	MILESTONES MONTESSORI OF LAKE FOREST		FACILITY NUMBER:	304371248
ADMINISTRATOR:	PATOPOFF, JAMIE		FACILITY TYPE:	830
ADDRESS:	23222 LAKE CENTER DRIVE		TELEPHONE:	(949) 830-9999
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	24	CENSUS: 13	DATE:	08/17/2023
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Jamie Patopoff		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Facility staff opperate out of ratio
Facility staff are not properly supervising children when transitioning out of the classroom
Staff handle day care child in a rough manner

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/8/2023. Upon arrival LPA met with Director Jamie Patopoff to deliver complaint findings. While touring the facility, LPA observed a total of 6 Infant children with 3 infant staff and 7 toddler option children along with 2 toddler option staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance with staffing ratios. LPA also observed the facility was operating within its licensed capacity and within compliance of staffing ratios on 8/8/2023. Previous inspections conducted by other LPA’s, found the facility to be operating within its licensed capacity and within compliance with staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230807115533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST	FACILITY NUMBER: 304371248
	VISIT DATE: 08/17/2023

NARRATIVE

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On 8/7/2023 the Orange County Child Care Office received a complaint alleging (1) Facility staff operate out of ratio, (2) Facility staff are not properly supervising children when transitioning out of the classroom, (3) Staff handle day care child in a rough manner.

On 8/7/2023, LPA contacted the reporting party (RP) to gather more information about the allegations. RP mentioned in the morning hours is when the facility is operating out of ratio. RP stated there are seven to eight children with two to three staff inside the quad area. LPA mentioned to RP, toddler ratio is one staff to six toddler children and one staff for every four infants and based on the information provided by RP, the facility is operating within ratio. RP stated staff are not properly supervising children resulting in child #1 (C1) being injured. RP stated no medical attention was required, and C1 was not taken to the hospital or to his doctor because it only required basic first aid. RP mentioned, observing a staff member pick up C1 aggressively and move C1 outside of the view of the window. LPA asked RP, when the incident occurred, did RP report it to the director or any staff. RP stated “no.”

On 8/8/2023, LPA reviewed the file belonging to C1. LPA observed an “oops” report for C1 occurred at 2:50 PM inside the classroom and the parent notification was conducted at 3:00 PM. The incident involving C1 did not break skin or require medical attention. LPA observed staff applied ice and a bandage.

During staff interviews on 8/8/2023, four staff were interviewed. All staff interviewed stated they have never been out of ratio of witnessed other staff being out of ratio. Staff also stated when transitioning kids inside and outside of the classroom, children line up next to the door and enter with their teachers. All staff also stated they have never handled children in a rough manner or witnessed other staff handling children in a rough manner. LPA was told there are no cameras on the play yard or inside the classrooms. LPA did not observe cameras.

On 8/10/2023, LPA contacted 13 parents. Three parents were interviewed via phone call. Parents were asked the following questions: How many children do you observe during drop off/pick up? How many staff are observed with the children? How do you feel about the care and supervision your child/children receive at Milestones Montessori? All parents indicated they were satisfied with the care given by the facility staff and had no concerns to report. During their interviews, there was nothing stated by the parents to support a preponderance of evidence for the above allegations.

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SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230807115533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST	FACILITY NUMBER: 304371248
	VISIT DATE: 08/17/2023

NARRATIVE

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Based LPA observations, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Facility staff operate out of ratio, (2) Facility staff are not properly supervising children when transitioning out of the classroom, (3) Staff handle day care child in a rough manner: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Jamie Patopoff. Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights discussed. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

LIC9099 (FAS) - (06/04)

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