304371250-7-31-2024-06-CC-THOO-D7XNRM-20240808104146

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371250
Report Date: 07/31/2024
Date Signed: 07/31/2024 08:58:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2024 and conducted by Evaluator Patricia Duron

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240604083247

FACILITY NAME:	CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH		FACILITY NUMBER:	304371250
ADMINISTRATOR:	WELCH, AMBER		FACILITY TYPE:	850
ADDRESS:	20400 FAIRMONT CONNECTOR		TELEPHONE:	(714) 290-3993
CITY:	YORBA LINDA	STATE: CA	ZIP CODE:	92886
CAPACITY:	51	CENSUS: 7	DATE:	07/31/2024
		UNANNOUNCED	TIME BEGAN:	07:29 AM
MET WITH:	Amber Welch Director		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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Facility is operating out of ratio.
Staff do not meet the qualifications to care and supervise day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 6/11/2024, LPA met with Director, Amber Welch and informed the director of the purpose of the visit. The director guided LPA on a tour of the facility and a census was taken. The overall census observed was 1 preschool staff and 7 preschool children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 06/04/2024 a complaint was filed with the Licensing office alleging (1) Facility is operating out of ratio. (2) Staff do not meet the qualifications to care and supervise day care children. Reporting Party (RP) stated there is only one teacher and about 15 children. RP states teachers do not have all their units or credits to care and supervise children.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240604083247

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH	FACILITY NUMBER: 304371250
	VISIT DATE: 07/31/2024

NARRATIVE

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During the course of investigation, LPA interviewed 5 staff members, 4 children and 4 parents, and reviewed records.

Regarding allegations (1) Facility is operating out of ratio.

LPA interviewed 5 staff members. 5 out of 5 staff stated they have not been or have not witnessed staff operating out of ratio.

LPA reviewed Employee Time sheets and children sign in/out sheets for the week of 6/3/24 to 6/7/24. LPA reviewed records for Blue room, Red room, and Yellow room. LPA observed facility in ratio for the week of 6/3/24 to 6/7/24.

On 6/11/24 at approximately 2:00 pm, LPA observed each preschool classroom, each room was in ratio. Yellow room had 8 children present with 1 staff member. Red room had 9 children present with 1 staff member, and Blue room had 11 children present with 4 staff members.

On 7/31/24 at approximately 7:30am, LPA observed each preschool classroom and each room was in ratio. Blue room had 7 preschool children present with 1 staff member. Yellow room had zero children present. Red room had zero children present.

Regarding allegations (2) Staff do not meet the qualifications to care and supervise day care children.

LPA interviewed 5 staff members. 5 out of 5 staff stated they are qualified for their position. LPA reviewed staff files. After reviewing staff members files, it was determined each staff member is qualified for their position.

LPA Duron interviewed 4 children. No disclosures were made by 4 children interviewed.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any
concern with facility.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240604083247

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH	FACILITY NUMBER: 304371250
	VISIT DATE: 07/31/2024

NARRATIVE

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Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegations:(1) Facility is operating out of ratio. (2) Staff do not meet the qualifications to care and supervise day care children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be
immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024

LIC9099 (FAS) - (06/04)

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