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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371250
Report Date: 12/15/2021
Date Signed: 12/15/2021 04:54:28 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20210927153226
FACILITY NAME:CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCHFACILITY NUMBER:
304371250
ADMINISTRATOR:RICE, SHARLENEFACILITY TYPE:
850
ADDRESS:20400 FAIRMONT CONNECTORTELEPHONE:
(714) 290-3993
CITY:YORBA LINDASTATE: CAZIP CODE:
92866
CAPACITY:51CENSUS: 31DATE:
12/15/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Brook Schnieder, DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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9
Staff is leaving children unsupervised during nap time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mila Quinto conducted investigation visit to the facility to deliver the finding of the complaint from the complaint initiated on 10/04/21 regarding staff is leaving children unsupervised during nap time. LPA met with Director, Brooke Schneider. The Covid-19 Emergency Response questionnaire was reviewed and answered by the director. LPA toured the facility with the director. Census was taken. There was a total of 31 preschool children with 4 staff in different classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 06-CC-20210927153226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH
FACILITY NUMBER: 304371250
VISIT DATE: 12/15/2021
NARRATIVE
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The complainant alleged staff is leaving children unsupervised during nap time. On 10/04/21, LPA conducted an interview with 6 staff members including the director. 4 of 6 interviewed stated a staff left napping children in the Blue Room, unsupervised. Staff 9 (S9) and Staff 8 (S8) witnessed Staff 5 (S5) outside the classroom leaving the napping children in the Blue Room without supervision. The staff stated S5 was standing outside the blue room door leaving the napping children. Staff observed the children were left for approximately less than 5 minutes, while staff was looking for another staff. S5 disclosed the napping children were left in the Blue Room while standing outside the front door of the classroom to get another staff to assist with a child. On 11/16/21, LPA called 8 parents and interviewed 4 of the 8 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 4 parents. There were no disclosures from the children interviewed on 12/15/21.

This agency has investigated the complaint alleging staff leaving children unsupervised during naptime. The preponderance of evidence standard has been met; therefore, the above allegation of staff leaving children unsupervised during nap time is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12 Section 101229(a)(1) Responsibility for Providing Care and Supervision, is being cited on the attached LIC 9099D.
This report cites a Type A violation and shall be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.

An exit interview was completed with director. The report was reviewed and discussed. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. If the facility receives a Type A violations, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 06-CC-20210927153226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH
FACILITY NUMBER: 304371250
VISIT DATE: 12/15/2021
NARRATIVE
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Page 3

The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

Exit interview was conducted. Notice of Site Visit was posted during the visit. Coordinator was informed that the notice of site visit must be posted for 30 consecutive days.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 06-CC-20210927153226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH
FACILITY NUMBER: 304371250
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/15/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/16/2021
Section Cited
CCR
101223(a)1
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(a) The licensee shall provide... supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time...
This requirement is not met as evidenced by:
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The director will retrain staff and administration will observe on regular basis to ensure complaince with children's supervision at all times. Director will have a training agenda and will provide LPA copy of staff attending who received the training by December 28, 2021.
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Based on staff interviews, a staff member left napping children in the preschool room for approximately less than 5 minutes.
This poses health and safety to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20210927153226

FACILITY NAME:CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCHFACILITY NUMBER:
304371250
ADMINISTRATOR:RICE, SHARLENEFACILITY TYPE:
850
ADDRESS:20400 FAIRMONT CONNECTORTELEPHONE:
(714) 290-3993
CITY:YORBA LINDASTATE: CAZIP CODE:
92866
CAPACITY:51CENSUS: 31DATE:
12/15/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Brook SchniederTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of compliance of teacher to child ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Mila Quinto conducted investigation visit to the facility to deliver the findings of the complaint from the complaint initiated on 10/04/21 regarding facility is operating out of compliance of teacher to child ratio. LPA met with Director, Brooke Schneider. The Covid-19 Emergency Response questionnaire was reviewed and answered by the director. LPA toured the facility with the director. Census was taken. There was a total of 31 preschool children with 4 staff in different classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 06-CC-20210927153226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH
FACILITY NUMBER: 304371250
VISIT DATE: 12/15/2021
NARRATIVE
1
2
3
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Page 2

The complainant alleged facility is operating out of compliance of teacher to child ratio. On 10/04/21, LPA conducted an interview with 8 staff members. All staff interviewed indicated they have been short staffed; however, they have been able to maintain ratio. S3 and S6 indicated all staff communicate ahead of time to ensure the facility meets the ratio. LPA reviewed the staff and children’s attendance for the month of September 2021. The average of daily children’s attendance for the month of September were from 23-34 children and 3-7 staff present. Based on the review, there were sufficient staff to children ratio. On 11/16/21, LPA called 8 parents and interviewed 4 of the 8 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 4 parents. There were no disclosures from the 5 children interviewed on 12/15/21.This agency has investigated the complaint alleging the facility is operating out of compliance of teacher to child ratio. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISOR'S NAME: Patricia MaganaTELEPHONE: (714) 743-5149
LICENSING EVALUATOR NAME: Mila QuintoTELEPHONE: (714) 293-6471
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021
LIC9099 (FAS) - (06/04)
Page: 6 of 8