304371251-12-21-2021-06-CC-PMAA-C9YQ9F-20211223105818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371251
Report Date: 12/21/2021
Date Signed: 12/21/2021 10:35:04 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 06-CC-20210927154034

FACILITY NAME:	CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH		FACILITY NUMBER:	304371251
ADMINISTRATOR:	RICE, SHARLENE		FACILITY TYPE:	830
ADDRESS:	20400 FAIRMONT CONNECTOR		TELEPHONE:	(714) 290-3993
CITY:	YORBA LINDA	STATE: CA	ZIP CODE:	92866
CAPACITY:	19	CENSUS: 3	DATE:	12/21/2021
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Brooke Schnieder, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Unqualified staff alone caring for infants
A person caring for infants does not have any required documentation on file

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Mila Quinto conducted investigation visit to the facility to deliver the findings of the complaint from the complaint initiated on 10/04/21 regarding unqualified staff alone caring for infants and a person caring for infants does not have any required documentation on file. LPA met with Director, Brooke Schneider. The Covid-19 Emergency Response questionnaire was reviewed and answered by the director. LPA toured the facility with the director. Census was taken. There was a total of 3 infant children with 2 staff in the nursery room.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20210927154034

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CANYON HILLS CHILDCARE/CANYON HILLS FRIENDS CHURCH	FACILITY NUMBER: 304371251
	VISIT DATE: 12/21/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2
The complainant alleged an unqualified staff was alone caring for infants. On 10/04/21 and 12/15/21, LPA conducted an interview with 8 staff members. The 2 of the 8 staff members interviewed stated Staff 2 (S2) was in the infant room during morning drop offs on 9/7/21 along with Staff 4 (S4), the infant teacher. S2 stated, on 9/7/21 was the first day of school and it was a busy morning for drop offs. S2 was assisting S4 from 7:30am- 8am until another staff arrived. The 6 of 8 staff did not observe an unqualified staff alone caring for infants. On 11/16/21, LPA called 4 parents and interviewed 3 of the 4. There were no disclosures made from the 3 parents interviewed.

This agency has investigated the complaint alleging unqualified staff alone caring for infants. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged a teacher caring for infants does not have any required documentation on file. According to the complainant, a teacher who does not have infant units is often asked to stay alone with infants. On 10/04/21 and 12/15/21, LPA conducted an interview with 8 staff members. Staff 3 and Staff 8 stated S10 who no longer work at the facility was left alone in the infant room during nap times only. Based on LPA’s file review, S10 was qualified to be a preschool teacher however not qualified as an infant teacher. There were no disclosures from the 6 of 8 staff. On 11/16/21, LPA called 4 parents and interviewed 3 of the 4. There were no disclosures made from the 3 parents interviewed. LPA reviewed the staff files. Based on the staff file review, all staff in the infant classrooms meet the infant teacher qualifications.

This agency has investigated the complaint alleging a teacher caring for infants does not have any required documentation on file. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Exit interview was conducted. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2