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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371282
Report Date: 05/15/2024
Date Signed: 05/15/2024 05:31:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2024 and conducted by Evaluator Dianna ValdezSantana
COMPLAINT CONTROL NUMBER: 06-CC-20240314102547
FACILITY NAME:SHINE PRESCHOOL CENTERFACILITY NUMBER:
304371282
ADMINISTRATOR:TAFOYA RAYLEENFACILITY TYPE:
850
ADDRESS:2780 EAST WAGNER AVENUETELEPHONE:
(714) 630-0733
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:36CENSUS: DATE:
05/15/2024
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Director, Karlee CurtisTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff did not ensure the facility water was not in disrepair
INVESTIGATION FINDINGS:
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On 05/15/2024 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to Shine Preschool Center for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Director, Karlee Curtis. Director was explained the reason for today’s visit. LPA was provided a tour of the facility and observed 3 Staff caring for 22 preschool children, present at the time of inspection.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/14/2024 a complaint was filed with the Licensing office stating, Staff did not ensure the facility water was not in disrepair. Reporting Party (RP) stated, “the facility hasn’t had running water since yesterday evening. RP stated that the plumber was supposed to come in the morning, and they did not show up. RP is concerned because the facility has remained open and there is no water to flush toilets, wash hands, or drink”. Page 1 of 4.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20240314102547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHINE PRESCHOOL CENTER
FACILITY NUMBER: 304371282
VISIT DATE: 05/15/2024
NARRATIVE
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During the course of investigation, LPA interviewed 4 staff members, and 4 parents and 6 children.

During the staff interviews, Staff (S1), disclosed that Shine Preschool did not have running water on March 14, 2024 from about 7am- 10:30am. S1 stated S1 contacted the church about the situation with the water and they stated, “they were working on it”. S1 said, they did not tell us they had shut the water off. We did not find out until the opening teacher, that day found out the water was shut off. The church did not notify the preschool, so we texted the owner, and the owner told me to text the Pastor and they said they were working on it. S1 came in at 8:45am and they were actively working on it. S1 then said that S1 communicated to staff about the situation and messaged them on the group text and informed them of the plan. We have water jugs, to flush the toilets and wash hands. We had wipes and hand sanitizer. When asked why they did not just close for the day, S1 responded, the owner felt that if it was not resolved by 10:30am then we would call to notify parents, but they were able to fix it by 10:30am. The owner felt we had a good plan in place, so it wasn’t necessary to close the center. S1 said parents were not notified because the church was working on it, and we had a plan in place. Staff were instructed to use the water jugs for flushing toilets, wipes, and hand sanitizer. The children were not really affected, S1 thinks they did not really notice except for the water to flush the toilets. Staff 2 (S2) stated the Preschool did not have running water around sometime last week, the closer (closing staff) informed us there was a large puddle of water. The day before the sprinklers were squirting out, not sure it was related or not. The situation was from March 13 in the evening until lunch time around 11:45am on Thursday, March 14. When asked how S2 was informed about the situation S2 stated, S2 knew about it from text messages and the next day a plumber was going to come out and if it wasn’t fixed, we’re going to tell parents. S2 disclosed parents were not notified about the situation. S2 stated the way staff were instructed to deal with the lack of water was, they had water jugs downstairs to refill the kids’ water bottles and with the toilets we tried pouring the water down so it would flush but it did not work. S2 said that lack of running water did not really affect the children except if they wanted to do art, they could not really wash their hands that day we did not do painting to avoid needing water. The issue was resolved on March 14, around lunchtime. S2 said since they knew about it the evening before, doesn't think we should have come the next day. It just made things harder for staff.

Staff 3 (S3) stated, Shine Preschool did not have running water. The flooding outside started on March 13, they found about it in the evening around 4:50pm. There was no running water on March 14. The opener, on March 14 and at around 6:45am -7am checked to see if the water was running, and it was not. Page 2 of 4

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20240314102547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHINE PRESCHOOL CENTER
FACILITY NUMBER: 304371282
VISIT DATE: 05/15/2024
NARRATIVE
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Then they informed the Director. The church did not notify that possibly the water would be shut off, one of our staff discovered the leak and the Director told us about it on the group chat, well we sent the Director a picture of the puddle. Parents were not notified about the water situation, and don’t know why. The director gave the staff jugs with water so the staff can deal with it like camping style. The director told the staff to pour the water to flush the toilets, that did not work at all. S3 told the Director and then the Director told the owner and the owner said, “just leave it”. S3 does not think the children were really affected but that it was uncomfortable. The children said the toilets were not flushing and there wasn’t water to wash their hands and staff just gave them hand sanitizer. S2 said the water issue resolved on March 14 at around 10:15am. S3 thinks the children and staff should have been sent home. Staff 4 (S4) stated, yes, the preschool did not have running water for a certain period of time. S4 told everyone about the water situation. S4 had started the closing procedures a little early and that is when S4 noticed a large puddle of water outside of one of the classrooms. S4 then decided to check if the school had running water. S4 first checked the bathroom’s and there was no running water. S4 decided to check all the classrooms and there was no running water. S4 then informed the staff on the group chat. There was no running water from the March 13th in the evening, and it did not start working until the next day like around lunch time from what the other staff stated since S4 was not present at the facility on March 14. When asked if the church communicated with the preschool staff about the situation, S4 stated, no, but they were already out there taking a look at where the puddle of water accumulated but they never told us about the water being shut off. S4 stated S4 informed the staff including the Director. When staff asked Director about the water situation the Director would just say, “hopefully soon, we are working on it” S4 said parents were not notified about the water situation and thinks they should have been told. S4 said staff were told to deal with the lack of water by using hand sanitizer and pour the water in the toilets. S4 thinks the children were greatly affected by the lack of water because pouring water to flush the toilets is not sanitary. S4 thinks the school should have stayed closed until it was resolved or open later in the day once it was fixed.

4 of 7 parents were interviewed, 4 of 4 parents interviewed had no issues or concerns with the daycare but disclosed they were not informed that the facility did not have running water for several hours.



5 out 6 children interviewed made disclosures about a time the toilets not working and having to use hand sanitizer to clean their hands because the sinks were not working. 2 out of 6 described it as “yucky” or “a little bit yucky”. Page 3 of 4.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20240314102547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHINE PRESCHOOL CENTER
FACILITY NUMBER: 304371282
VISIT DATE: 05/15/2024
NARRATIVE
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Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101239(e) (4) Fixtures, Furniture, Equipment and Supplies, Type B is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

Page 4 of 4. End of Interview.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240314102547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SHINE PRESCHOOL CENTER
FACILITY NUMBER: 304371282
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
05/15/2024
Section Cited
CCR
101239(e)(4)
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101239(e) (4) Fixtures, Furniture, Equipment and Supplies: All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition...
This requirement is not met as evidenced by:
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Director emailed LPA Valdez Santana on 3/21/24 a copy of the plumber sevice invoice. Pipe leak was resolved on 3/14/24. Date of invoice was 3/18/24. Director stated in the future the Director will comunicate with the Department and get guidance on reporting unusual incidents.
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 Based on LPA’s interviews, 4 out of 4 staff disclosed that the facility did not have running water, staff resorted to pouring water to flush toilets and it was ineffectual thus creating unsanitary conditions. 5 out of 6 children disclosed that the toilets were not working and they had to clean their hands with hand sanitizer because the sinks were not working.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
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