304371471-9-8-2021-06-CC-THOO-C7C7QS-20210929215225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371471
Report Date: 09/08/2021
Date Signed: 09/08/2021 11:32:51 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2021 and conducted by Evaluator Tina Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210709182831

FACILITY NAME:	MONTESSORI GREENHOUSE SCHOOLS		FACILITY NUMBER:	304371471
ADMINISTRATOR:	LAMBERT, HEATHER		FACILITY TYPE:	850
ADDRESS:	5856 BELGRAVE AVENUE		TELEPHONE:	(714) 897-3833
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92845
CAPACITY:	106	CENSUS: 66	DATE:	09/08/2021
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Lambert Heather, Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Child sustained unexplained injuries while in care

INVESTIGATION FINDINGS:

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On 09/08/2021, Licensing Program Analyst (LPA) Tina Nguyen conducted a in person inspection to deliver the finding regarding the above complaint allegation. LPA Nguyen met with director Lambert Heather. The Covid-19 Emergency Response questionnaires were asked. A toured the facility was conducted, and a census was taken. Observed at the time of the visit was a total of 57 preschool children and 8 staff members; 9 toddler option children and 2 staff members. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/09/2021, the Department received a complaint alleging child #1 (C1) sustained unexplained injuries while in care. Reporting Party (RP) stated: C1 received multiple scratches on the arm; bruises that looked like bite mark on the ankle; and another bruise on the lower thigh. RP disclosed pictures of the bruises were taken; however, the bruises were not visible in the pictures.
(Page 1)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20210709182831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI GREENHOUSE SCHOOLS	FACILITY NUMBER: 304371471
	VISIT DATE: 09/08/2021

NARRATIVE

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During the investigation, LPA interviewed four staff members, three parents, three children and reviewed facility roster, incident reports, other documents including picture of the bruises, and staff daily schedules.

During the staff interview, Staff #3 (S3) disclosed an incident happened to C1 on June 9, 2021 during the outside play in the afternoon. There were total of 3 teachers supervising 16 children on 6/9/21 when the incident happened. As S3 walked around the playground to supervise the children, S3 observed C1 was playing alone. When S3 approached C1, S3 observed scratches on C1's right forearm and the back of the arm. The scratches looked red with a little bit of blood on the broken skin. The scratches were about 2 to 3 inches long. S3 also observed C1’s fingernails were long and sharp. As S3 was taking C1 to the classroom to clean the scratches, C1's father arrived to pick C1 up so S3 informed C1’s father that the scratches were self-inflicted by C1.

All interviewed staff denied of knowing or witness any incident that leads to bruises on C1’s ankles or on the thigh. All interviewed staff stated the following: During outside play, all teachers are not allowed to stay at the same area. All teacher must walk around the playground to make sure all children are supervised. There’s no biter in the classroom. When any incident or accident happened, the teachers will complete ouch report and inform the director. The ouch report will be reviewed by the director and a copy of the reviewed ouch report will be given to the parents. No one witnessed C1 receiving any bruises at the daycare.

During the children interview, Child #3 (C3) disclosed when C3 got hurt from falling off the bike, the teacher washed the ouchie and let C3’s mother knew about the ouchie. All three children stated they like their teachers and friends. LPA Nguyen attempted to interview C1 but the parents denied the request.

LPA Nguyen contacted six parents by phone and was able to interview three parents. All three interviewed parents stated they like the facility and all staff members are very nice. Interviewed parents also stated they did not have any concern or issue with the facility.
Based on the information gathered from LPAs' interviews, reviewing pictures, and records, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the Child sustained unexplained injuries while in care did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20210709182831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI GREENHOUSE SCHOOLS	FACILITY NUMBER: 304371471
	VISIT DATE: 09/08/2021

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Page 3 Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2021

LIC9099 (FAS) - (06/04)

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