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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371509
Report Date: 05/17/2023
Date Signed: 05/17/2023 04:36:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2023 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230428160154
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
304371509
ADMINISTRATOR:UHRICH, CHANTELFACILITY TYPE:
850
ADDRESS:27732 VISTA DEL LAGOTELEPHONE:
(949) 297-8988
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92692
CAPACITY:132CENSUS: 72DATE:
05/17/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Michelle MillerTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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9
Facility is operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/5/2023. Upon arrival LPA met with Director Michelle Miller, to deliver complaint findings. LPA toured the facility inside and outside. LPA observed a total of 72 preschool children along with 7 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 4/28/2023 the Orange County Child Care Office received a complaint alleging (1) Facility is operating out of ratio.

Continue to Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20230428160154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 304371509
VISIT DATE: 05/17/2023
NARRATIVE
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Page 2

Reporting Party (RP) indicated the facility is operating out of ratio during nap time. RP stated “A few times I counted and one time there were 37 children and only 1 teacher because the other teachers go to lunch. Most of the other days I count 33 34 35 in one room.”

During the investigation on 5/5/2023, LPA arrived at 11:45 am, shortly before lunch and close to children’s nap time. LPA interviewed five staff and obtained the facility roster.

While touring the facility on 5/5/2023 at 12:05 PM, LPA observed staff #2 (S2), staff #3 (S3) and staff #4 (S4) caring for 28 children inside Pre K room #6 classroom during story time.



At 12:32 PM on 5/5/2023, LPA observed S4 exit the facility, leaving S2 and S3 with 28 children. Children were observed walking, running, sitting on chairs, and some children were on their cots. 101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.

on 5/5/2023, at 1:56 PM, LPA observed S2 alone with 26 children napping on their cots inside Pre K room #6 classroom. A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center.

Staff interviews were conducted on 5/5/2023 and 5/17/2023, eight staff in total were interviewed. During staff interviews, all staff were asked; Do you know what the teacher to child ratio is? Have you been out of ratio or have witnessed other staff being out of ratio? All staff had similar answers and knew the ratio of 1 teacher to 12 children. Out of eight staff interviewed, six staff expressed being out of ratio and six staff mentioned they have observed other staff being out of ratio.

On 5/11/2023, LPA conducted parent interviews. LPA contacted 12 parents via phone call. Out of 12 parents, five parents were able to be interviewed. Parents were asked: During nap time, how many children would you say are present along with how many staff? During their interviews, two parents gave answers that indicated the facility being out of ratio during nap times.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20230428160154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 304371509
VISIT DATE: 05/17/2023
NARRATIVE
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Page 3

Based on LPA observations, interviews with staff and parents, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency sections 101230(c) Activities and 101216.3(a) Teacher child Ratio.

LPA Thompson informed Director Michelle Miller that this report dated 5/17/2023 document(s) two Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Thompson informed the Director Michelle Miller to provide a copy of this licensing report dated 5/17/2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director Michelle Miller. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20230428160154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 304371509
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/18/2023
Section Cited
CCR
101230(c)
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101230 Activities (c) A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center.

This requirement was not met by:
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2
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7
Director stated the facility is in the process of hiring more staff.

Director stated that she will submit a detailed plan to address staffing schedule and ensure teacher-child ratio is being met at all times. Director agrred to submit plan to LPA by POC due date
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9
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on 5/5/2023, at 1:56 PM, LPA observed S2 alone with 26 children napping on their cots inside Pre K room #6 classroom. This poses an immediate health and safety risk to children in care.
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Type A
05/18/2023
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement was not met by:
1
2
3
4
5
6
7
Director stated the facility is in the process of hiring more staff.

Director stated that she will submit a detailed plan to address staffing schedule and ensure teacher-child ratio is being met at all times. Director agrred to submit plan to LPA by POC due date
8
9
10
11
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14
At 12:32 PM on 5/5/2023, LPA observed S4 exit the facility, leaving S2 and S3 with 28 children inside Pre- k room #6. Children were observed walking, running, sitting on chairs, and some children were on their cots. This poses an immediate health and safety risk to children in care.
8
9
10
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12
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2023 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230428160154

FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
304371509
ADMINISTRATOR:UHRICH, CHANTELFACILITY TYPE:
850
ADDRESS:27732 VISTA DEL LAGOTELEPHONE:
(949) 297-8988
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92692
CAPACITY:113CENSUS: 72DATE:
05/17/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Michelle MillerTIME COMPLETED:
04:55 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide a safe and comfortable environment for daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/5/2023. Upon arrival LPA met with Director Michelle Miller, to deliver complaint findings. LPA toured the facility inside and outside. LPA observed a total of 72 preschool children along with 7 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 4/28/2023 the Orange County Child Care Office received a complaint alleging (1) Staff did not provide a safe and comfortable environment for daycare children.

Continue to Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20230428160154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 304371509
VISIT DATE: 05/17/2023
NARRATIVE
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Page 2

Reporting Party (RP) stated “beds are too close together and the kids almost trip when they go use the bathroom”.

During the investigation on 5/5/2023, LPA arrived shortly before nap time. LPA interviewed five staff, obtained the facility roster, took pictures inside the facility of children sleeping arrangements, restrooms, toys, and outside play yard.

During staff interviews, staff were asked do staff provide a safe and comfortable environment for children in care? All staff interviewed had similar answers and no one expressed any concerns about a safe and comfortable environment.

On 5/11/2023, LPA conducted parent interviews. LPA contacted 12 parents via phone call. Out of 12 parents, five (5) parents were able to be interviewed. Four (4) parents indicated they were satisfied with the care given by the facility staff and had no concerns to report. One (1) parent express concern about the number of teachers their children has had and felt the facility is a little chaotic at times. Four out of five parents stated they have or would recommend the facility to friends and family.

Based LPA observations, interviews with staff and parents, there was not enough evidence to substantiate the allegation. The Orange County Child Care Office has investigated the complaint alleging (1) Staff did not provide a safe and comfortable environment for day-care children: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.



In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Michelle Miller.

Notice of Site Visit was provided to Director Michelle Miller and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6