310313160-10-7-2020-03-CC-KPES-BULMED-20201021093235

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 310313160
Report Date: 10/07/2020
Date Signed: 10/07/2020 04:41:17 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2020 and conducted by Evaluator Lea Habtom

COMPLAINT CONTROL NUMBER: 03-CC-20200722163821

FACILITY NAME:	BELL'S PRESCHOOL AND CHILD CARE CENTER		FACILITY NUMBER:	310313160
ADMINISTRATOR:	BELL, LORRAINE		FACILITY TYPE:	840
ADDRESS:	10810 ATWOOD RD		TELEPHONE:	(530) 823-9860
CITY:	AUBURN	STATE: CA	ZIP CODE:	95603
CAPACITY:	24	CENSUS:	DATE:	10/07/2020
		UNANNOUNCED	TIME BEGAN:	03:50 PM
MET WITH:	Lorraine Bell		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Personal Rights: Facility staff yells at children in care

INVESTIGATION FINDINGS:

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During the investigation, LPA Habtom toured the facility, conducted observation and interviewed those pertinent to the investigation. It was alleged that facility staff yells at the children in care. Based on staff, children and parent interviews, LPA was notified of staff who raises their stern voice when speaking to the children. Interviews from staff, children and parents indicated different perspectives that staff raise their voice to either grab the child’s attention or was yelling at the child. Staff interviews indicated that a practice of discipline is to redirect and at times take the child out of the situation. From the information gathered, LPA could not determine the tone of voice used and if the staff member was yelling at the children therefore LPA has concluded the allegation that a staff member yells at the children to be unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Keven Peters	TELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Lea Habtom	TELEPHONE: (916) 208-2538
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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