313608538-5-12-2020-03-CC-KPES-BPMSZ4-20200515141830

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 313608538
Report Date: 05/12/2020
Date Signed: 05/12/2020 02:45:50 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2020 and conducted by Evaluator Blake Morillas

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20200310133250

FACILITY NAME:	HUGS-N-SMILES PRESCHOOL AND DAYCARE		FACILITY NUMBER:	313608538
ADMINISTRATOR:	ADE, BERNADETTE		FACILITY TYPE:	850
ADDRESS:	1273 HIGH STREET		TELEPHONE:	(530) 823-6385
CITY:	AUBURN	STATE: CA	ZIP CODE:	95603
CAPACITY:	30	CENSUS: 10	DATE:	05/12/2020
		ANNOUNCED	TIME BEGAN:	02:08 PM
MET WITH:	Bernadette Ade		TIME COMPLETED:	02:23 PM

ALLEGATION(S):

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5
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7
8
9

Facility staff handle daycare children in a rough manner.

INVESTIGATION FINDINGS:

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2
3
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5
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9
10
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13

*NOTE: Due to Covid-19 and DPH guidelines on social distancing, a Tele-inspection was conducted.*
On Tuesday, May 12th, 2020 at 2:12PM, LPA B Morillas conducted a Tele-inspection with the Director, Bernadette Ade, to deliver findings of the complaint investigation into the above allegation. At the beginning of the visit, the Director was asked how many children were present. The director stated 10.
It was alleged that Facility staff handle day care children in a rough manner. During interviews with staff, it could not be determined if the staff handle the children in a physically aggressive manner. Of the parents interviewed, no concerns of rough handling were revealed. Based upon interviews conducted, there is not a preponderance of evidence to prove or disprove the allegation did or did not occur, therefore the above allegation is found to be UNSUBSTANTIATED.
The report was reviewed with the Licensee and an exit interview was conducted. Notice of site visit to be posted for 30 days. This report, Appeal Rights (LIS 9058) and a Notice of Site Visit will be delivered to the Director electronically.
Acknowledgement of delivery will constitute acknowledgement of the report in lieu of a signature.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Keven Peters	TELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Blake Morillas	TELEPHONE: (916) 208-3734
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2020 and conducted by Evaluator Blake Morillas

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20200310133250

FACILITY NAME:	HUGS-N-SMILES PRESCHOOL AND DAYCARE		FACILITY NUMBER:	313608538
ADMINISTRATOR:	ADE, BERNADETTE		FACILITY TYPE:	850
ADDRESS:	1273 HIGH STREET		TELEPHONE:	(530) 823-6385
CITY:	AUBURN	STATE: CA	ZIP CODE:	95603
CAPACITY:	30	CENSUS: 10	DATE:	05/12/2020
		UNANNOUNCED	TIME BEGAN:	02:08 PM
MET WITH:	Bernadette Ade		TIME COMPLETED:	02:23 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff use inappropriate forms of punishment

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

*NOTE: Due to Covid-19 and DPH guidelines on social distancing, a Tele-inspection was conducted.* On Tuesday, May 12th, 2020 at 2:12PM, LPA B Morillas conducted a Tele-inspection with the Director, Bernadette Ade, to deliver findings of the complaint investigation into the above allegation. At the beginning of the visit, the Director was asked how many children were present. The director stated 10. It was alleged that the Facility staff use inappropriate forms of punishment on children in care by restraining them to chairs for time-outs. Through interviews conducted with staff and parents, it was discovered that a small booster style seat, used for feedings and kept in the kitchen, was used for time-outs on some children as a last resort. This seat has a detachable tray that would be installed during time-outs, preventing a child from leaving the seat. The preponderance of evidence was met through interviews and observation; the above allegation was found to be SUBSTANTIATED. As a result of the findings, the following Type A Deficiency was cited and noted on the subsequent pages of this report (Please see 9099-D). The report was reviewed with the Licensee and an exit interview was conducted. Notice of site visit to be posted for 30 days. This report, Appeal Rights (LIS 9058) and a Notice of Site Visit will be delivered to the Director electronically. Acknowledgement of delivery will constitute acknowledgement of the report in lieu of a signature.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Keven Peters	TELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Blake Morillas	TELEPHONE: (916) 208-3734
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 03-CC-20200310133250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: HUGS-N-SMILES PRESCHOOL AND DAYCARE	FACILITY NUMBER: 313608538
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/12/2020 Section Cited CCR 101223(a)(7)	1 2 3 4 5 6 7	Personal Rights: Not to be placed in any restraining device. This requirement was not met as evidence by interviews from staff and parents confirming the use of a booster style seat with the tray table used to restrain a child from fleeing time-out. This is an immediate risk to the health and safety of children in care.	1 2 3 4 5 6 7	The Director stated that she will no longer use the booster style seat for time-outs and will be getting rid of said chair due to all of the children in care now being able to sit at tables for lunch without the need of a booster seat.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Keven Peters	TELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Blake Morillas	TELEPHONE: (916) 208-3734
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2020

LIC9099 (FAS) - (06/04)

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