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13 | This is an Amended report to change from confidental to public.
An unannounced telephone call was conducted by Licensing Program Analyst Owens due to COVID-19. LPA Owens spoke with Director, Karen Richardson. The purpose of the telephone call is to close a complaint investigation that was originally opened on April 7, 2021.
Based on conflicting interviews and the time lapse from when the original alleged incidents happened, the allegations that staff did not provide water to a child and staff hit a child is unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur.
An exit interview was conducted. Appeal rights were emailed and explained to the licensee. No citation issued.
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