330907905-9-2-2020-09-CC-KWIS-BTYSN7-20201001140101

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 330907905
Report Date: 09/02/2020
Date Signed: 09/02/2020 12:18:04 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200812164400

FACILITY NAME:	EDEN LUTHERAN SCHOOL		FACILITY NUMBER:	330907905
ADMINISTRATOR:	DARLENE KEANEMAN		FACILITY TYPE:	850
ADDRESS:	4725 BROCKTON AVENUE		TELEPHONE:	(951) 683-7001
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92506
CAPACITY:	60	CENSUS: 16	DATE:	09/02/2020
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Darlene Keaneman		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Personal Rights: Child has been bitten multiple times while in care.

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with Director, Darlene Keaneman to deliver findings of this complaint, that was initiated August 12, 2020. LPA met with Director, Darlene Keaneman via Microsoft Teams. Per the Director there were 16 children in care. It was alleged that a child has been bitten multiple times while in care.

During the investigation, LPA Robinson made virtual observations of the facility, reviewed numerous documents, conducted interviews with all relevant individuals pertinent to this investigation. It was alleged that on or about July 7, 2020, July 28, 2020 and August 12, 2020 a child was bitten by other children in care. It was also reported that the classroom is chaotic; the ratio was observed to be 1 staff member to 12 preschool children, the staff member cannot handle the children, the staff member is normally busy changing diapers and feeding children and is unable to handle children who have been observed running to the classroom door.

See LIC9099C for the remainder of the report >>>>>>>>>>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200812164400

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EDEN LUTHERAN SCHOOL	FACILITY NUMBER: 330907905
	VISIT DATE: 09/02/2020

NARRATIVE

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During staff interviews, it was indicated that on or about the above dates, a child was bitten on their arm by two different children. Staff observed the child being bitten, but could not get to the children in time to prevent the bites. Staff immediately physically separated the children, talked to and verbally redirected the children (biters) behaviors, provided first aid to the child who was bitten. Staff notified children’s representatives. As an extra precaution on or about August 13, 2020, the director discussed moving the child who was bitten to another classroom with the child's representative, it was agreed upon and the child was moved to another classroom on or about August 13, 2020.

During the investigation, it was reported when census is low there is 1 staff member supervising up to 8 children. When census is higher there is 1 or 2 staff supervising not more than 12 preschool children. The toddler option room is closed due to low census. Staff have observed some children running up to the classroom door when their representative arrive (due to COVID-19 parents are not allowed to enter the classrooms) children have not ran out of the classroom, staff verbally redirect the children to keep them from running out of the classroom.

LPA Robinson observed three incident reports dated July 7, 2020, July 28, 2020 and August 12, 2020, the incident reports outline how a child was bitten by other children in care at the facility. LPA learned the facility’s policy regarding biting is as follows; “…children who bite are separated from the group and the child who has been injured is provided first aid. Staff assist children with the social learning process by supplying language in redirecting behavior and working with the parents of the biter. Children who are persistent biters who cannot be successfully redirected or intercepted, are required by the facility to return home for the remainder of the day, in order to protect other children in care. After the biter is sent home the third time, a conference is scheduled with the parent to discuss intervention at home and or possible alternative placement.” According to information obtained, the facility took appropriate actions in addressing the biting incidents.

LPA learned despite the child being bitten multiple times by multiple children, the child likes going to the facility and has not expressed any fear surrounding the children or the facility. The biting incidents were observed by staff, although unfortunately staff were unable to prevent them due to the speed of the “biter”, and finally the biting incidents were prompted by age appropriate disputes between children. Medical attention was not required for the bites, as the skin was not broken. See LIC9099C for the remainder of the report >>>>>>>>>>>>>>>>

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2020

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200812164400

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EDEN LUTHERAN SCHOOL	FACILITY NUMBER: 330907905
	VISIT DATE: 09/02/2020

NARRATIVE

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Thus, based on interviews, documentation obtained, and LPA’s virtual observations, although the incidents occurred; there is not enough evidence that supports a personal rights violation was established from the child’s perspective.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove a personal rights violation occurred, therefore the allegation is UNSUBSTANTIATED.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2020

LIC9099 (FAS) - (06/04)

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