330909309-11-9-2020-09-CC-KWIS-BWBA7G-20201214225819

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 330909309
Report Date: 11/02/2020
Date Signed: 11/09/2020 10:29:54 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2020 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200924115859

FACILITY NAME:	TOT STOP, INC.		FACILITY NUMBER:	330909309
ADMINISTRATOR:	SHERRY MUDRY		FACILITY TYPE:	850
ADDRESS:	77-970 DELAWARE PLACE		TELEPHONE:	(760) 360-6445
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92211
CAPACITY:	107	CENSUS: 60	DATE:	11/02/2020
		ANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Sherry Murdy- Licensee		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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-Facility staff handled child roughly.

-Children sustained injuries while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rachel Zeron conducted a complaint tele-inspection to deliver findings on the above complaint allegations, previous tele-inspections related to this investigation were conducted on September 25, 2020 and October 23, 2020. Due to COVID-19, tele-inspections are being conducted in the place of in person visits when appropriate and/or necessary. LPA met with Sherry Murdy, Licensee via Zoom and explained the purpose of the visit was conclude this complaint investigation and deliver the findings.

During the investigation, LPAs Robinson and Zeron made virtual observations of the facility, reviewed numerous documents, conducted interviews with all relevant individuals pertinent to this investigation. It was alleged that children who attended the facility from approximately March 20, 2020 to August 21, 2020 personal rights’ were violated. It was alleged, after the children started attending the facility, one child started behaving differently and told their parent, they did not want to go to the facility. It was also alleged that other children at the facility bullied and called one of the subject children’s “names”. Information obtained claimed that one of the subject children was the instigator. It was reported that, one of the subject children went home with bruises and the parent received conflicting reports of how the child sustained them. Allegedly, one child had bruises on their upper arm that resembled a thumbprint and it was alleged a staff member pulled the child’s hair. On or about, August 13, 2020, one of the subject children were attacked by red ants while at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 11/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200924115859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TOT STOP, INC.	FACILITY NUMBER: 330909309
	VISIT DATE: 11/02/2020

NARRATIVE

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During LPAs interviews with staff, it was indicated that on or about the above dates, a child was bitten on their body by ants. Staff observed the child bitten but could not get to the child in time to prevent the ant bites. Staff provided first aid, notified the child’s parents and had the facility exterminated the same day. On several occasions, between March 20, 2020 and August 21, 2020, parents of the children were notified that their child’s behavior was disruptive to staff and disruptive to other children during nap time and throughout the day. The subject child refused to nap, it was disclosed the facility provided alternatives for the child. Facility staff allowed the child to read books, play with toys, puzzles or their tablet during nap time. It was reported and documented that the child hit, spit on and pulled hair of other children, the child ran and hid under tables refusing to get up, staff members disclosed they had to physically pick the child up off the floor, and from under the tables multiple times to prevent them from hurting themselves. Staff deny pulling the child’s hair or grabbing their arm. Staff notified parents of the child’s behaviors either verbally, in writing via a “discipline report” or through the facility’s messaging system “Remind”.

LPAs Robinson and Zeron observed multiple incident reports regarding the child. Licensee submitted pest control documentation outlining service for August 13, 2020. LPAs learned the facility’s policy regarding behavioral issues is to verbally redirect children; if the behaviors persist, they notify children’s parents and/or representatives. Staff assist children with the social learning process by supplying language in redirecting behavior and working with the parents. Regarding children who do not nap, staff work with children’s representatives to offer alternatives for children who do not nap, they offer the child games, books puzzles and their tablet.
During children interviews, LPAs Robinson and Zeron received conflicting information, it was disclosed, staff verbally redirect children as a form of discipline. Staff are nice to children; staff do not hit children. Staff do not pull children’s hair. Children have observed one of the subject children being disruptive, this child was observed taking off their clothing, sitting or laying under tables, not napping, yelling and screaming at staff during nap time and hitting, spitting on, and kicking other children and staff.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 11/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20200924115859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TOT STOP, INC.	FACILITY NUMBER: 330909309
	VISIT DATE: 11/02/2020

NARRATIVE

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There were conflicting statements regarding a child or children’s personal rights being violated. Although the allegations that facility staff handled child roughly and children sustained injuries while in care may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed unsubstantiated at this time.

No deficiencies cited at this time.

LPA Zeron provided the Licensee with a copy of this report and notice of site visit via email with an electronic “read receipt”. LPA asked the Licensee to acknowledge receipt of the email. The electronic read receipt of the emailed report acknowledges receipt of this report, notice of site visit, and licensee agrees to email a copy of the signed report to LPA by end of the business day. A copy of this report and notice of site visit was emailed to Licensee during this Tele-inspection on November 2, 2020.

Licensee advised the notice of site visit must be posted in a prominent location for the next 30 days. A copy of this report must be made available to the public upon request for the next 3 years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 11/02/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2020

LIC9099 (FAS) - (06/04)

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