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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330909309
Report Date: 01/13/2022
Date Signed: 01/13/2022 09:50:54 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2022 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220107104541
FACILITY NAME:TOT STOP, INC.FACILITY NUMBER:
330909309
ADMINISTRATOR:SHERRY MUDRYFACILITY TYPE:
850
ADDRESS:77-970 DELAWARE PLACETELEPHONE:
(760) 360-6445
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY:107CENSUS: 94DATE:
01/13/2022
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Director Sherry MudryTIME COMPLETED:
10:03 AM
ALLEGATION(S):
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No one wears masks at the facility
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Sanchez and James Wilkerson made an unannounced visit to to initiate a 10 day complaint investigation. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Licensee Sherry Mudry. The investigation consisted of observations and interviews of children and facility staff.

On 1/13/2022, licensee did not ensure the personal rights of persons in care to safe and healthful accommodations and engaged in conduct inimical to the health, welfare, and safety of persons in care, in that facility staff and children (exception of one staff and Director) were not wearing face coverings while in the facility, as required by the CA Dept. of Public Health Guidance on the Use of Face Coverings issued July 28, 2021, and an individual mask exception did not apply.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance
of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephanie HudakTELEPHONE: (951) 320-2021
LICENSING EVALUATOR NAME: Jeanette SanchezTELEPHONE: (951) 255-4577
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20220107104541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TOT STOP, INC.
FACILITY NUMBER: 330909309
VISIT DATE: 01/13/2022
NARRATIVE
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See 9099D for deficiency

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Licensee Sherry Mudry on this date. A Notice of Site Visit was posted.
SUPERVISOR'S NAME: Stephanie HudakTELEPHONE: (951) 320-2021
LICENSING EVALUATOR NAME: Jeanette SanchezTELEPHONE: (951) 255-4577
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20220107104541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: TOT STOP, INC.
FACILITY NUMBER: 330909309
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/13/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/21/2022
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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Director stated that a letter will be issued to parents to inform them that everyone over 2yrs of age is required to wear a mask while inside the facility. Director will provide copy to LPA by 1/22/22.
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facility staff and children failure to wear face coverings as required by the California Department of Public Health. This is a potential risk to the health and safety of children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Stephanie HudakTELEPHONE: (951) 320-2021
LICENSING EVALUATOR NAME: Jeanette SanchezTELEPHONE: (951) 255-4577
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3