330909309-3-15-2024-10-CC-PBER-D3TM8V-20240329092346

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 330909309
Report Date: 03/15/2024
Date Signed: 03/15/2024 02:36:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2024 and conducted by Evaluator Lorena Valenzuela

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240116104057

FACILITY NAME:	TOT STOP, INC.		FACILITY NUMBER:	330909309
ADMINISTRATOR:	SHERRY MUDRY		FACILITY TYPE:	850
ADDRESS:	77-970 DELAWARE PLACE		TELEPHONE:	(760) 360-6445
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92211
CAPACITY:	107	CENSUS: 70	DATE:	03/15/2024
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Sherry Mudry		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Due to lack of supervision daycare child sustained injuries while in care
Staff did not notify child's authorized representative of incidents

INVESTIGATION FINDINGS:

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On 03/15/2024, Licensing Program Analyst (LPA) Lorena Valenzuela met with Tot Stop Child Care Center Director Shery Mudry to deliver the findings of the complaint investigation for the above allegations. The investigation included an inspection of facility and a review of facility records on 01/19/2024. In addition, LPA interviewed Director, five staff, and an interview with a relevant party.
On January 16, 2024, Community Care Licensing (CCL) received information that child in care sustained injuries due to lack of supervision. It was also reported the staff did not notify the authorized representative of incidents. In addition, it was reported Child 1 (C1) had three different incidents occur at the facility that caused an injury and authorized representative was not notified by staff about two of the injuries/incidents.

Confidential interviews revealed Child 1 (C1) had on three occasions injuries to C1’s nose and cheak area. Interviews revealed there was a child (C2) in C1’s classroom who was prone to hitting other children in care, including C1, however, it was unknown if C2 had caused any visible injuries to C1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena Valenzuela	TELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:	DATE: 03/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240116104057

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: TOT STOP, INC.	FACILITY NUMBER: 330909309
	VISIT DATE: 03/15/2024

NARRATIVE

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In addition, records reviewed revealed one incident/injury was recorded by the facility, but staff did not see how the incident occurred and had no other information about the other two injuries/incidents. Interviews revealed the staff-to-child ratio is always maintained in classroom and outdoor play areas.

Regarding the allegation of staff not notifying the authorized representative of incidents, it was revealed that only injuries that the Director considers to be serious will prompt staff to call the authorized representative immediately to report of the injury. Furthermore, C1’s documented injury was not considered to be serious. Records and interviews revealed the policy regarding reporting injuries to authorized representatives was not available for review at the time of the inspection. Interviews revealed C1’s authorized representative was notified of the incident/injury at the time of pick up.

Based on interviews and records review, the allegations due to lack of supervision daycare child (C1) sustained injuries while in care and staff did not notify child's authorized representative of incidents, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time.

A copy of this report, appeal rights and Notice of Site Visit were provided to Director Sherry Mudry.

The Notice of Site Visit was posted by the licensee prior to LPA leaving the facility and the licensee was reminded this notice must be posted for 30 days.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena Valenzuela	TELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:	DATE: 03/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2024

LIC9099 (FAS) - (06/04)

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