334804326-8-20-2025-10-CC-DMUN-DL7P4B-20250904105853

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804326
Report Date: 08/20/2025
Date Signed: 08/20/2025 12:44:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Jesse Gardner

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250812133556

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804326
ADMINISTRATOR:	RAMOS, SONG		FACILITY TYPE:	850
ADDRESS:	42111 FLORIDA AVENUE		TELEPHONE:	(951) 927-8194
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	67	CENSUS: 48	DATE:	08/20/2025
		UNANNOUNCED	TIME BEGAN:	09:03 AM
MET WITH:	Song Ramos, Director		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Lack of supervision resulting daycare child choking multiple daycare children.

INVESTIGATION FINDINGS:

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On 08/20/2025, at approximately 09:03 AM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA met with Director Song Ramos and informed them on the purpose of this visit. During this investigation, LPA conducted interviews with the Director, children, staff, and obtained and reviewed supportive documentation of this alleged incident.

It was alleged that due to a lack of supervision, a daycare child had choked several children with a scarf. The most recent event allegedly occurred on 08/12/2025 where Child 1 (C1) choked Child 2 (C2) on the playground toward the end of the day.

Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250812133556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804326
	VISIT DATE: 08/20/2025

NARRATIVE

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Record review did not show an event where C1, and C2 could have been on the playground on 08/12/2025. Staff One (S1) was assigned as C1’s teacher prior to C1 leaving the center for kindergarten, and through interview, was aware of the choking behavior; however, only recalled a few instances that occurred within the last month.

Each time that C1 had a scarf and would approach another child in a choking manner, S1 intervened and took the scarf away from C1. S1 was not sure exactly the dates that they occurred for a record review of ratio, but maintained that they were always there, and were able to intervene. Staff 2 (S2) who is C1's current teacher stated that C1 plays with a scarf but has not directly seen C1 choke another child with it, only play or attempt to play with it, with other children. 3 of 3 staff interviewed stated ratio is not a concern of children in care.

There were no cameras in the facility to observe video footage. Based on interviews, a review of records, the allegation is Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report along with copies of the LIC811 (Confidential Names List), Appeal Rights, and notice of site visit was provided to Director Song Ramos.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025

LIC9099 (FAS) - (06/04)

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