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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804326
Report Date: 04/06/2023
Date Signed: 04/06/2023 12:20:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2023 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230303162211
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804326
ADMINISTRATOR:RAMOS, SONGFACILITY TYPE:
850
ADDRESS:42111 FLORIDA AVENUETELEPHONE:
(951) 927-8194
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:67CENSUS: 43DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH: Patricia GibsonTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff do not provide proper food service to child in care
Staff do not notify child's authorized representative of child's incidents
Staff do not treat day care child with respect
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Nasha King arrived at the facility for the purpose of delivering the complaint findings into the above-referenced allegations. LPA met with Patricia Gibson, Assistant Director. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Ms. Gibson the conclusion of the complaint investigation.

On March 03, 2023, Community Care Licensing (CCL) received a complaint alleging the following:

Staff do not provide proper food service to child in care
Staff do not notify child's authorized representative of child's incidents
Staff do not treat day care child with respect

See LIC 9099C (pg 2) for a continuation of this report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 10-CC-20230303162211
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
VISIT DATE: 04/06/2023
NARRATIVE
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An initial 10-day site inspection was conducted on March 13, 2023, by LPA King, and LPA notated that there were no immediate safety hazards or concerns observed. LPA also interviewed children and staff members, including the Center Director during the initial visit. In regard to the allegation staff do not provide proper food service to child in care, it was alleged that facility staff was not feeding child #1 (C1) “enough food with proper limitation.” Confidential interviews revealed that C1 was provided proper and adequate food while attending the facility. Staff denied the allegation, and interviews revealed that the parent of C1 advised facility staff verbally at one point to not feed C1 so much food because C1 likes to overeat. Per the Director, if children are still hungry after a snack and/or lunch, staff will provide the children with additional food so that they do not go hungry, and that C1 has never been limited food except at the request of C1’s parent.

Regarding the allegation staff do not notify child's authorized representative of child's incidents, it was alleged that if C1 gets hurt, C1’s parent is not notified. Confidential interviews revealed that facility staff could not recall any incidents that C1 may have been involved in, as C1 never obtained any injuries or got hurt while attending the facility. Additionally, LPA reviewed C1’s file, and LPA did not observe any Injury or Ouch Reports in the child’s file.

In regard to the allegation staff do not treat day care child with respect, it was alleged that facility staff do not respect personal boundaries with C1’s hair. Confidential interviews revealed that no child has ever been treated without respect and dignity. Per the Director, the isolated incident occurred when C1 got their hair braided and when they came into the facility, C1 ran to the Director to show off her hair because C1 was so excited about it. The Director patted C1 on the top of their head and relayed to C1 that their hair was beautiful. The parent of C1 saw the interaction occurring and advised the Director to not touch C1’s hair again because it is a sign of disrespect. Per the Director, she apologized for the incident, and relayed to the parent that it would never happen again.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED at this time.

See LIC 9099C (pg 3) for a continuation of this report.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 10-CC-20230303162211
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
VISIT DATE: 04/06/2023
NARRATIVE
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An exit interview was conducted, and this report was reviewed with the Assistant Director, Patricia Gibson, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2023 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230303162211

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804326
ADMINISTRATOR:RAMOS, SONGFACILITY TYPE:
850
ADDRESS:42111 FLORIDA AVENUETELEPHONE:
(951) 927-8194
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:67CENSUS: DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH: Patricia GibsonTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff took pictures of child in care without parent's consent
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Nasha King arrived at the facility for the purpose of delivering the complaint findings into the above-referenced allegation. LPA met with Song Ramos, Center Director. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Ms. Ramos the conclusion of the complaint investigation.

On March 03, 2023, Community Care Licensing (CCL) received a complaint alleging that staff took pictures of child in care without parent's consent. An initial 10-day site inspection was conducted on March 13, 2023, by LPA King, and LPA notated that there were no immediate safety hazards or concerns observed. LPA also interviewed children and staff members, including the Center Director during the initial visit.

See LIC 9099C (pg 2) for a continuation of this report.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 10-CC-20230303162211
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
VISIT DATE: 04/06/2023
NARRATIVE
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Regarding the allegation staff took pictures of child in care without parent's consent, confidential interviews revealed that a Staff Member (S2) took a picture of child #1 (C1) during a President’s Day curriculum. Interviews also revealed that S2 was previously advised by the Director, who was also advised by the parent to not take any pictures of C1. In addition, a record review of C1’s file revealed that Kindercare’s policy for pictures was not signed or initialed by the parent, but the parent did inform the staff verbally not to take any pictures of C1, per the Director. Although the photograph was not taken under malicious intent and was only taken for curriculum purposes, S2 disregarded the request of C1’s parent and took a photograph of C1, sending it to C1’s parent via the KinderCare App.

Based on the information obtained from the confidential interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Facility is cited in accordance with California Code of Regulations, (Title 22, Division & Chapter number), Section 101223(a)(2) Personal Rights.

An exit interview was conducted, and this report was reviewed with the Assistant Director, Patricia Gibson, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 10-CC-20230303162211
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/20/2023
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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The Assistant Director agrees to review Title 22 Section 101223 Personal Rights with staff in order to retrain and ensure compliance with CCL. A written statement of understanding shall be submitted to the Department on before the due date of 04/20/2023.
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Based on interviews conducted and records review, S1 and S2 admitted that S2 took pictures of C1 without their parent's consent. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6